Enterprise Van Write off Charges after Roof Damage

yigg

missmardybum said:
I was wondering if anyone had had the same experience or anyone with any knowledge of Enterprise Rentals knows how they come to final charges or what that final charge MAY be if the van is to be scrapped?

Also would be good to know legally where we stand as in if we get charged £30000 or a new van plus loss of hire charges that's a MASSIVE amount for anyone let alone 2 adults on an average wage. 

Thank you in advance.

I am facing the same issue now with Enterprise. Incident occured in July 2024 and I got the full invoice for roof damage in Sep 2024 amounting to £5k. I challenged their right to charge me so much given they failed to notify me of the roof damage exclusion when I picked up and dropped off the van with the British Vehicle Rental and Leasing Association (BVRLA) but was told that the charges are valid. I am appealing to them again to say that Enterprise are being unethical in not making the roof damage exclusion clear at any stage of the process and also failing to inform me of the van's height and hence the charges should be written off.

OP, any update on what happened with your case?

Tuckimunder

Hi Miss Mardy Bum, I was in court last week with the same roof damage issue vs Enterprise, I won the case, mainly on the point specifically relating to the wording of the item in section 3c XV, which has changed in January this year. Our incident occurred in 2023 and the wording of that item was different then, there were other factors eluded to by the judge but if you require further assistance let me know, I have two years worth of emails and correspondence relating to this case. Good luck but I believe if you signed up to the 2024 terms and conditions which now encompass rights of access you may struggle to overturn it.