Octopus tariff change link - 404

liviboy

Hi all,

Does anyone know if there is a new secret link to swap tariffs on Octopus?

The old ".../tariff-renewal/#/" one is now giving a 404 error.

Thanks :-)

MattMattMattUK

liviboy said:

Hi all,

Does anyone know if there is a new secret link to swap tariffs on Octopus?

The old ".../tariff-renewal/#/" one is now giving a 404 error.

Thanks :-)

You just click on "Change my tariff" from the main page (dashboard). The only one available from there is the 12 month fix. If you want a EV tariff, tracker etc. which are experimental tariffs then you sign up via their page on the Octopus website after having been through the quote process for those specific tariffs. 

liviboy

MattMattMattUK said:

liviboy said:

Hi all,

Does anyone know if there is a new secret link to swap tariffs on Octopus?

The old ".../tariff-renewal/#/" one is now giving a 404 error.

Thanks :-)

You just click on "Change my tariff" from the main page (dashboard). The only one available from there is the 12 month fix. If you want a EV tariff, tracker etc. which are experimental tariffs then you sign up via their page on the Octopus website after having been through the quote process for those specific tariffs. 

That link is missing in my and my uncle's dashboard and hasn't been there for some time.

MattMattMattUK

liviboy said:

MattMattMattUK said:

liviboy said:

Hi all,

Does anyone know if there is a new secret link to swap tariffs on Octopus?

The old ".../tariff-renewal/#/" one is now giving a 404 error.

Thanks :-)

You just click on "Change my tariff" from the main page (dashboard). The only one available from there is the 12 month fix. If you want a EV tariff, tracker etc. which are experimental tariffs then you sign up via their page on the Octopus website after having been through the quote process for those specific tariffs. 

That link is missing in my and my uncle's dashboard and hasn't been there for some time.

The URL is just tariff-renewal/ after the web address for the dashboard, as you had before. Is he an ex-Shell customer, or on Tracker? Or does he have a non-smart meter, or a non-functioning smart meter?

liviboy

MattMattMattUK said:

liviboy said:

MattMattMattUK said:

liviboy said:

Hi all,

Does anyone know if there is a new secret link to swap tariffs on Octopus?

The old ".../tariff-renewal/#/" one is now giving a 404 error.

Thanks :-)

You just click on "Change my tariff" from the main page (dashboard). The only one available from there is the 12 month fix. If you want a EV tariff, tracker etc. which are experimental tariffs then you sign up via their page on the Octopus website after having been through the quote process for those specific tariffs. 

That link is missing in my and my uncle's dashboard and hasn't been there for some time.

The URL is just tariff-renewal/ after the web address for the dashboard, as you had before. Is he an ex-Shell customer, or on Tracker? Or does he have a non-smart meter, or a non-functioning smart meter?

That link gives a 404 error, hence my post.

No he is not an ex shell customer..but the current fix is cheaper than his current one and, given no exit fees, was going to swap him across. 

MattMattMattUK

liviboy said:

MattMattMattUK said:

liviboy said:

MattMattMattUK said:

liviboy said:

Hi all,

Does anyone know if there is a new secret link to swap tariffs on Octopus?

The old ".../tariff-renewal/#/" one is now giving a 404 error.

Thanks :-)

You just click on "Change my tariff" from the main page (dashboard). The only one available from there is the 12 month fix. If you want a EV tariff, tracker etc. which are experimental tariffs then you sign up via their page on the Octopus website after having been through the quote process for those specific tariffs. 

That link is missing in my and my uncle's dashboard and hasn't been there for some time.

The URL is just tariff-renewal/ after the web address for the dashboard, as you had before. Is he an ex-Shell customer, or on Tracker? Or does he have a non-smart meter, or a non-functioning smart meter?

That link gives a 404 error, hence my post.

No he is not an ex shell customer..but the current fix is cheaper than his current one and, given no exit fees, was going to swap him across. 

What about if he tries the old dashboard? https://octopus.energy/dashboard/?legacy

Otherwise give them a call on Tuesday, they have been easy to deal with on the few occasions I have had to speak to them and they are a bit slow at responding to email at the moment. 

bristolleedsfan

liviboy said:

MattMattMattUK said:

liviboy said:

MattMattMattUK said:

liviboy said:

Hi all,

Does anyone know if there is a new secret link to swap tariffs on Octopus?

The old ".../tariff-renewal/#/" one is now giving a 404 error.

Thanks :-)

You just click on "Change my tariff" from the main page (dashboard). The only one available from there is the 12 month fix. If you want a EV tariff, tracker etc. which are experimental tariffs then you sign up via their page on the Octopus website after having been through the quote process for those specific tariffs. 

That link is missing in my and my uncle's dashboard and hasn't been there for some time.

The URL is just tariff-renewal/ after the web address for the dashboard, as you had before. Is he an ex-Shell customer, or on Tracker? Or does he have a non-smart meter, or a non-functioning smart meter?

..but the current fix is cheaper than his current one and, given no exit fees, was going to swap him across. 

New version was launched late last week, both fuels increased.

liviboy

bristolleedsfan said:

liviboy said:

MattMattMattUK said:

liviboy said:

MattMattMattUK said:

liviboy said:

Hi all,

Does anyone know if there is a new secret link to swap tariffs on Octopus?

The old ".../tariff-renewal/#/" one is now giving a 404 error.

Thanks :-)

You just click on "Change my tariff" from the main page (dashboard). The only one available from there is the 12 month fix. If you want a EV tariff, tracker etc. which are experimental tariffs then you sign up via their page on the Octopus website after having been through the quote process for those specific tariffs. 

That link is missing in my and my uncle's dashboard and hasn't been there for some time.

The URL is just tariff-renewal/ after the web address for the dashboard, as you had before. Is he an ex-Shell customer, or on Tracker? Or does he have a non-smart meter, or a non-functioning smart meter?

..but the current fix is cheaper than his current one and, given no exit fees, was going to swap him across. 

New version was launched late last week, both fuels increased.

Still cheaper than what he’s on…

and still no link to change tariff online…so gonna be a customer service call.

Grizzlebeard

Online server maintainance might be on skeleton crew because it's a bank holiday.

404 error - not available is something missing/link wrong on web page and not related to company policy.

bristolleedsfan

Grizzlebeard said:

Online server maintainance might be on skeleton crew because it's a bank holiday.

404 error - not available is something missing/link wrong on web page and not related to company policy.

Seemingly is Octopus policy to remove change of tariff option when a customer is on a fixed rate tariff.

https://forums.moneysavingexpert.com/discussion/6519882/octopus-tariff-change-option-gone-following-fixing?utm_source=community-search&utm_medium=organic-search&utm_term=octopus+change+of+tariff

Grizzlebeard

bristolleedsfan said:

Grizzlebeard said:

Online server maintainance might be on skeleton crew because it's a bank holiday.

404 error - not available is something missing/link wrong on web page and not related to company policy.

Seemingly is Octopus policy to remove change of tariff option when a customer is on a fixed rate tariff.

https://forums.moneysavingexpert.com/discussion/6519882/octopus-tariff-change-option-gone-following-fixing?utm_source=community-search&utm_medium=organic-search&utm_term=octopus+change+of+tariff

Yes, I understand.

The IT staff removed/renamed the web page the link once pointed to but they forgot to(haven't-got-round-to) edit all the pages that linked to it.

Hence the standard computer-speak "404 - page not found" message. It's just a coding error on the website not a company decision to bamboozle customers with cryptic messages. These things change all the time as tariffs come and go and IT doesn't always debug promptly (especially on weekends and public holidays).