Computer Help Please - Think It's Urgent!

sohurt

I've been trying to Google and search the internet for a solution but not coming up with much on my own.

Basically, my friend downloaded a song from a programme (;)) and after that she had a pop up saying that she was at risk from a 'backdoor trojan' and that she must download this software (and pay for it) to fix it. When she connects onto a website it stays at this web page and doesn't let her move away from it (well, it does but takes aaagggesss). After some searching I found a page which showed all the screen shots exactly what she was having, and basically its a scam. It also came up saying 'Virus Ranger'.

How does she get rid of this? She tried to download a programme to remove it, but her computer is taking ages and ages to do anything so this is quite time consuming. Also, the google searches said its better not to go on the internet.

Should she buy something from pc world/somewhere like that?

Also meant to add, there is an icon on her desktop and taskbar now also.

Thanks

sidthesexist

would download AVG antispyware and antivirus (the free version) and then switch into safe mode (restart the computer and press f8 as it is starting up you then get an option to select safe mode) then run both of the above programs (safe mode stops a lot of the spyware ect from running and makes it easier to delete iirc?) you could also download crap cleaner and run that as well? after this has been done restart the computer and see if theres any improvement?

AVG
http://free.grisoft.com/doc/2/

Crap cleaner
http://filehippo.com/download_ccleaner/

Browntoa

follow this guide

http://forums.moneysavingexpert.com/showthread.html?t=133269

brightontraveller

sohurt wrote: »

I've been trying to Google and search the internet for a solution but not coming up with much on my own.

Basically, my friend downloaded a song from a programme (;)) and after that she had a pop up saying that she was at risk from a 'backdoor trojan' and that she must download this software (and pay for it) to fix it. When she connects onto a website it stays at this web page and doesn't let her move away from it (well, it does but takes aaagggesss). After some searching I found a page which showed all the screen shots exactly what she was having, and basically its a scam. It also came up saying 'Virus Ranger'.

How does she get rid of this? She tried to download a programme to remove it, but her computer is taking ages and ages to do anything so this is quite time consuming. Also, the google searches said its better not to go on the internet.

Should she buy something from pc world/somewhere like that?

Also meant to add, there is an icon on her desktop and taskbar now also.

Thanks

Be advised that some infections will corrupt or disable your resident security products so for completeness I have listed a few online scans that may help you:
Norton - http://security.symantec.com/sscv6/defau...
Panda - http://www.pandasoftware.com/products/Ac...
Trend - http://housecall.trendmicro.com/

Has she installed a program ? If so you could first try systems restore to a prev date this shows you http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

Tells you how to change home page
http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/prsonalizehmpg.mspx#EKB

Browntoa

Superantispyware, which is one of the bit's of software in the guide WILL remove it

the guide I have quoted is a free and easy to follow Full list of instructions compiled for users of this forum

it includes links to ALL the software you need and all the steps you should take

Systems Restore, the online scanners and the homepage change quoted above will NOT remove this infection

HugoSP

The best advice I can give you is to go to this site:

http://forums.thatcomputerguy.us/index.php?showtopic=1190

This is a post that you are asked to read first. Read it and follow the instructions, they are very comprehensive.

All the software you will be asked to download is above board and there are no hidden nasties in any of it.

After you have worked through these instructions you then start a new thread with the logs that you have been asked for. Then sit back and wait for a reply. It may take them 24 hours to get back to you.

Please thank the guys for their time at the end of it, and if you can afford to, a few quid donated really helps them, they are all volunteers and their service has proved to be invaluable for us.

oddjobkevin

You can also try the following to remove Spyware;

1. Ad-aware from :- http://www.lavasoftusa.com/
2. Spyware Bot from :- http://spywarebot.com

Good luck.

superscaper

HugoSP wrote: »

The best advice I can give you is to go to this site:

http://forums.thatcomputerguy.us/index.php?showtopic=1190

This is a post that you are asked to read first. Read it and follow the instructions, they are very comprehensive.

All the software you will be asked to download is above board and there are no hidden nasties in any of it.

After you have worked through these instructions you then start a new thread with the logs that you have been asked for. Then sit back and wait for a reply. It may take them 24 hours to get back to you.

Please thank the guys for their time at the end of it, and if you can afford to, a few quid donated really helps them, they are all volunteers and their service has proved to be invaluable for us.

Doesn't seem all that different to this board, well the main difference being we don't get paid at all, voluntarily or otherwise. :rolleyes:

sohurt

Thanks guys, this all looks so complicated... I don't know a whole lot about computers and neither does she unfortunately Does it make any difference that its a Windows Vista?

Its a relatively new computer, she downloaded 'a well known music download programme' lol (I know, I know...) and downloaded a song from it, so thinks it has came from there.

Browntoa

tell her to go here

www.superantispyware.com

download the free version (blue button)

and then update and scan

it should deal with the infection on its own

superscaper

sohurt wrote: »

Thanks guys, this all looks so complicated... I don't know a whole lot about computers and neither does she unfortunately Does it make any difference that its a Windows Vista?

Its a relatively new computer, she downloaded xxxx (I know, I know...) and downloaded a song from it, so thinks it has came from there.

Uninstall it, (also edit it from your post, not allowed under forum rules), install superantispyware (couldn't be simpler to use). Go through Browntoa's malware removal guide for good measure. It's a simple step by step procedure.