Santioned due to communication probablems with DWP May 2024

McCpurple

Hi everyone,

Has anyone else had any other problems regarding communications with the DWP  besides" call back tomorrow" beyond the 1st of May 2024?

My friend has been sanctioned.

She called a couple of times during the first week of May and although she got the "call next working day" message strangely, she did get through to someone and explained that she couldn't access her UC journal. When she later discovered that she had been sanctioned (by letter I think) she called again and was told they had sent her an email TO HER JOURNAL which she had told them she couldn't access  (The mind boggles??) 

To top it off, even though she is a single Mother and explained that to attend the appointment they gave her yesterday for today, she would have to take her 9 yr old out of school early. So, unless she was willing to take the risk of having further/longer sanctions incurred she had no choice.

 I should also add that the first appointment she missed a few weeks ago was because Abi was poorly (she did notify them). Also, they live in the country and as it is approx a 40 miles round trip to the job center it's not just a question of needing a babysitter for just an hr while attending the appointment.

McCpurple

P.S  Can anyone tell me how to edit my post on here? LOL

Thanks

Muttleythefrog

McCpurple said:

P.S  Can anyone tell me how to edit my post on here? LOL

Thanks

Refer arrow 

Spoonie_Turtle

McCpurple said:

P.S  Can anyone tell me how to edit my post on here? LOL

Thanks

I think you're likely too new to be able to edit just yet.  But when you can, the three dots above as Muttley has shown.

[Sorry I can't help with your main post.]

HillStreetBlues

With a sanction your friend needs to raise a Mandatory Reconsideration  and explain what has happened so shouldn't be sanctioned.