manufacturers vehicle warranty

thebeancounter

Our Ford Kuga (plug in hybrid) developed a fault in November'23 relating to the high voltage battery. The local Ford garage took 3 months to fix it and finally installed a new battery. They provided a hire car whilst the repair was being done. Yesterday it went into a different ford dealer for a recall and when driving away it developed a fault relating to the high voltage battery again so I drove straight back to them. Ford have refused to supply a hire car as the car is now 3 years and 1 month old (1 month over the warranty) and their customer service said the new battery (HEV) only has a 1 year warranty!
We can't be without the vehicle for weeks or potentially 3 months again and this is the same issue as last year when it was under warranty. The dealer won't provide any timescales for repair or who is paying for it.
Is the car fit for purpose?
What rights do we have with Ford?

born_again

Has dealer said exactly what is wrong? Or are you just assuming that it is the same issue as before?

As it could just be a simple issue that recall has messed something up.

TBH, most manufactures do not supply hire cars under warranty. It is down to the dealer to supply one, if they have any.

thebeancounter

Thanks.
It's exactly the same error message as before but the dealer needs Ford Technical to assist as they don't know what to do.
They claimed it has nothing to do with the recall. Only time will tell once they know the outcome.

I'll get back on to the dealer to source a car as they have already hinted it will take weeks to resolve.

If it's a recurrence of the same problem then is there a reasonable number of attempts to fix before they take it back?

PHK

I thought the warranty on the battery was usually lifetime? Or is Ford different. 

thebeancounter

There will be differences between manufacturers but should be at least 4 years. Ford saying 1 year is shocking, especially as we have to move over to EVs

powerful_Rogue

thebeancounter said:

There will be differences between manufacturers but should be at least 4 years. Ford saying 1 year is shocking, especially as we have to move over to EVs

One year is indeed shocking. I have a Nissan and the warranty is 8 years or 100,000 miles on the battery.

Alderbank

powerful_Rogue said:

thebeancounter said:

There will be differences between manufacturers but should be at least 4 years. Ford saying 1 year is shocking, especially as we have to move over to EVs

One year is indeed shocking. I have a Nissan and the warranty is 8 years or 100,000 miles on the battery.

What Ford UK actually say is:
Ford warrants the High Voltage battery against excessive capacity loss for a period of eight years or 100,000 miles whichever of those occurs first, from date of first vehicle registration.
https://www.ford.co.uk/hybrid-electric/charging/battery

They define excessive capacity loss as capacity drop below 70% within five years or 100,000 mi, whichever occurs first.

@thebeancounter, what specific parameter of the HEV do Ford say only carries a 1 year warranty?

thebeancounter

The 1 year warranty was stated by the Ford Relationship Services team as it is the 2nd Hev battery in the car. The car is only 3 years old.

Alderbank

What mileage do you do?
If you do 25,000 a year that would 'use up' your HEV warranty in four years.

Otherwise, what reason was stated by Ford Relationship Services for a four year warranty as opposed to the usual 8 years from first reg?
What is the actual wording of your warranty in the paperwork you got when you bought the car?

born_again

Often replacement parts will have a shorter warranty period.

thebeancounter

We do about 4000 miles pa so should last at least 10 years. We bought it last year from a Ford dealer but didn't get any warranty documents. It is now treated as a replacement part! So far Ford have had the car 10 days and no solution to fix it!