BT insisting on corresponding with the deceased…..

Tiglet2

I had no problem with BT (apart from they wouldn't officially close the account for another 30 days....).  However the TV Licensing people are still sending threatening letters to my late parent warning that they are about to send round officials to investigate fraudulent use of the TV without the required licence.  Parent died nearly a year ago and house was sold a month or so ago.

Mands

Silvertabby said:

pjs493 said:

Skiddaw1 said:

Reminds me of Vodaphone when my father died back in 2008 (he had a Vodaphone mobile). They just couldn't seem to get to grips with the fact that he was dead. They ignored all the evidence and were insistent that the contract could only be terminated if he rang them himself. In the end my husband had to pretend to be him. Not recommended, but needs must sometimes....

This reminds me of when we had an issue with the AA when my husband was still alive but overseas with the military so couldn’t be contacted. We had car cover rather than personal so it shouldn’t have mattered who was driving the car. I broke down and called the AA and at one point they said the account hadn’t been opened in my name so could they please speak to my husband. I explained he was in a hot sandy place incommunicado, but no matter how many times I tried to explain that he was on ops and therefore couldn’t be contacted by either me or the AA the call handler just couldn’t comprehend it, even though it didn’t matter anyway. I ended the call and rang back and fortunately got someone with more than one brain cell. 

I used to have a department store credit card that I used for special offers (but ALWAYS paid in full before the stupid% interest rate kicked in).  They rang asking to speak to me, because they had a 'special deal' for me, but when my husband said that I was serving overseas in the Falklands (this was 1995, not during the actual war)  the caller basically called him a liar "because there are no women serving in the Falklands."

Bloody hell.

I had a finance organisation tell me they couldn't pay out the funds from my husband's death (below the limit that would require probate) to me as "I'd chosen not to change my name when I married".

When I tried to take his name off the joint electricity account it was all going swimmingly until the customer service rep declared he'd need to call my husband to confirm he was happy with the change. "Sorry, you can't call him" said I. He stated he *would* be calling my husband and there was nothing I could do to stop him. I repeated he wasn't able to call him. The rep stood up, puffed out his chest and shouted, loud enough for 100 waiting customers to hear, that he absolutely would be calling him.

Death certificates here are printed on blue paper and are quite distinctive. The rep's face, as I slid that across, the desk was a sight to behold. 

user1977

Mands said:

Silvertabby said:

pjs493 said:

Skiddaw1 said:

Reminds me of Vodaphone when my father died back in 2008 (he had a Vodaphone mobile). They just couldn't seem to get to grips with the fact that he was dead. They ignored all the evidence and were insistent that the contract could only be terminated if he rang them himself. In the end my husband had to pretend to be him. Not recommended, but needs must sometimes....

This reminds me of when we had an issue with the AA when my husband was still alive but overseas with the military so couldn’t be contacted. We had car cover rather than personal so it shouldn’t have mattered who was driving the car. I broke down and called the AA and at one point they said the account hadn’t been opened in my name so could they please speak to my husband. I explained he was in a hot sandy place incommunicado, but no matter how many times I tried to explain that he was on ops and therefore couldn’t be contacted by either me or the AA the call handler just couldn’t comprehend it, even though it didn’t matter anyway. I ended the call and rang back and fortunately got someone with more than one brain cell. 

I used to have a department store credit card that I used for special offers (but ALWAYS paid in full before the stupid% interest rate kicked in).  They rang asking to speak to me, because they had a 'special deal' for me, but when my husband said that I was serving overseas in the Falklands (this was 1995, not during the actual war)  the caller basically called him a liar "because there are no women serving in the Falklands."

Death certificates here are printed on blue paper and are quite distinctive. The rep's face, as I slid that across, the desk was a sight to behold. 

I hope you let him try to get through to your husband first...

poppystar

I had to deal with a big error with my father’s bank account after he died. They admitted it was their fault,It all got sorted but I received a follow up letter saying if we wanted to take it any further or had further complaints they would only deal with my father himself! I’d been in contact only with the bereavement team 🙄.