iTunes won't accept my ID or username

Eleanorus

I have a laptop running Windows 10 and use iTunes.  I have been unable to log into iTunes because Apple says either my ID or username is incorrect.  Neither is incorrect.  If I want to set up a new ID and username it says it's unable to do that at this time.  If I want to get help from the forum I need to sign in but it tells me my ID or username is incorrect.  What can I do?

Neil_Jones

https://support.apple.com/en-gb/102656 might be a good first step.  Worth a punt if nothing else.

This may also be of interest if you enter password wrong too many times:

https://support.apple.com/en-gb/HT204106

Eleanorus

I phoned them.  They had deactivated my account because of inactivity.  All sorted now.