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iTunes won't accept my ID or username

Eleanorus

Eleanorus Posts: 17 Forumite

Fifth Anniversary

First Post

22 May 2024 at 2:23PM in Techie Stuff

I have a laptop running Windows 10 and use iTunes. I have been unable to log into iTunes because Apple says either my ID or username is incorrect. Neither is incorrect. If I want to set up a new ID and username it says it's unable to do that at this time. If I want to get help from the forum I need to sign in but it tells me my ID or username is incorrect. What can I do?

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Comments

Neil_Jones Posts: 9,517 Forumite

22 May 2024 at 2:49PM

https://support.apple.com/en-gb/102656 might be a good first step. Worth a punt if nothing else.

This may also be of interest if you enter password wrong too many times:
https://support.apple.com/en-gb/HT204106

1
Eleanorus Posts: 17 Forumite

3 June 2024 at 4:08PM

I phoned them. They had deactivated my account because of inactivity. All sorted now.

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