Problems with Natwest credit card

Joannef_2

I applied for a Natwest credit card with 0% for 13 months on balance transfers. I received the card in June but it said that during the first 3 months there was a balance transfer fee of 2.5% or 3% fee (can't remember which percentage it is) so I decided to wait until after 3 months before doing a balance transfer.

I phoned today to transfer a balance and they have said that I have 7 months left on my 0% balance transfer rate but that there is still a 2.5% or 3% fee payable even though it says this is only payable during the first 3 months.

Anyone else had this trouble?

Thanks.

natweststaffmember

Sorry for the late answer, the balance transfer fee is payable on any balance transfer which the balance is interest free.
NatWest did have a 3 months interest free on Purchases which is now 6 months.

Joannef_2

Thanks for the reply. It was only a temporary measure to transfer a balance for a couple of months so I ended up using my MBNA which doesn't have a fee but that only has 0% until April.