Santander edge current account

flintlock67

Can’t understand why the guys that questioned me for security reasons couldn’t then once satisfied just lift the block. They had to email the back room to say I’m ok for them to get in touch to lift it. By the way, still no phone call from them. 

Lightning360

flintlock67 said:

Can’t understand why the guys that questioned me for security reasons couldn’t then once satisfied just lift the block. They had to email the back room to say I’m ok for them to get in touch to lift it. By the way, still no phone call from them. 

Maybe they just wanted to do some extra checks as they really aren't too sure about you yet? 

When I called them, I answered their questions and they unblocked me right then. 

flintlock67

When was this Lightning360, recently? Had you been with them long when this happened?

Lightning360

flintlock67 said:

When was this Lightning360, recently? Had you been with them long when this happened?

Was on Saturday night. Been with them since August 2020. I would assume the reason it is taking longer for you is because you're new to them.

flintlock67

Thanks for that Lightning360. I’m still waiting patiently for the phone to ring. 

flintlock67

All sorted. Thanks to everyone for your comments, much appreciated. 

DavidB6565

Has has anyone had a problem with switching from a Santander 123 current account to a Santander Edge current account I switched after talking to an agent the using the Santander switch page this was su to give me a £175 bonus. O the Santander page it clearly stated that this offer was open to new and existing account customers, Santander are now saying I was 

Not  entitled to the deal after discussing the switch with a Santander employee and using their switch tool I cannot believe what they are saying. I would never have switched as I am now not receiving any interest whatsoever on money held in my Edge Current Account.

Middle_of_the_Road

Banks don't pay switch bonuses for switching between their own accounts, only between different banks.

PRAISETHESUN

DavidB6565 said:

Has has anyone had a problem with switching from a Santander 123 current account to a Santander Edge current account I switched after talking to an agent the using the Santander switch page this was su to give me a £175 bonus. O the Santander page it clearly stated that this offer was open to new and existing account customers, Santander are now saying I was 

Not  entitled to the deal after discussing the switch with a Santander employee and using their switch tool I cannot believe what they are saying. I would never have switched as I am now not receiving any interest whatsoever on money held in my Edge Current Account.

You need to double check the T&Cs of the switch offer you're talking about as I suspect you've mis-read the terms. In general "switching" refers to moving an account from one bank to another bank using the Current Account Switch Service (CASS). Changing the type of account you hold at a given bank is usually not enough by itself, unless you also move an account from another bank as well using CASS.

Ed-1

DavidB6565 said:

Has has anyone had a problem with switching from a Santander 123 current account to a Santander Edge current account I switched after talking to an agent the using the Santander switch page this was su to give me a £175 bonus. O the Santander page it clearly stated that this offer was open to new and existing account customers, Santander are now saying I was 

Not  entitled to the deal after discussing the switch with a Santander employee and using their switch tool I cannot believe what they are saying. I would never have switched as I am now not receiving any interest whatsoever on money held in my Edge Current Account.

In a nutshell, you've not "switched".
Switching refers to using CASS to transfer all payments from a current account with Bank A to a current account with Bank B and the old account is closed on completion of the switch.