Vehicle written off by driver off a company vehicle

DullGreyGuy

Mildly_Miffed said:

The fact it's a company vehicle makes no difference.

It can make a big difference from a timescale basis if its a big company...

1) In corporates there is often an insurance manager, they'll speak to the fleet manager, they speak to the depot manager, they speak to the drivers manager, manger speaks to driver and then the message flows back up the same chain

2) Its a relatively modest number to a company who'll be much more concerned about keeping their customers happy, running their business etc and not their top priority whereas to you and I it can be a significant amount of money that we want fixing yesterday. 

Aretnap

Ultimately as DGG says his insurers work for him not for you. You are not their customer so you have no right to expect good "customer service" - the only legal obligation that they have to you is that if you successfully take the driver to court over the accident, they have to cover whatever money he is ultimately ordered to pay you. Everything else is a matter of negotiation, so if you are not getting anywhere with your negotiation ask you can do to force the issue is: 

(1) Issue a court claim for the damage to your car
(2) Engage an accident management company, if you can find one who will take you on when liability is potentially in dispute or
(3) Put the claim through your own insurance policy and accept that it will affect your NCD unless/until your insurer successfully recovers their costs from the other drivers insurance.

Sorry, obviously none of those options are ideal but they are there ones available. Personally I might give (2) a try, then I'd go with (3).

Linzi73

@DullGreyGuy 1: exactly this scenario. Big social housing company with a huge fleet. Bunch of charlatans, horrible company. Ironically, husband used to be the contract manager so this is why i have no faith in them 

Linzi73

@Aretnap good points thank you
I never even considered court or an accident management company.
I'm trying to busy myself with practical stuff because the thought of the impact is making me cringe 

Linzi73

:'( i don't think this will buff out 😒

Mildly_Miffed

DullGreyGuy said:

Mildly_Miffed said:

The fact it's a company vehicle makes no difference.

It can make a big difference from a timescale basis if its a big company...

1) In corporates there is often an insurance manager, they'll speak to the fleet manager, they speak to the depot manager, they speak to the drivers manager, manger speaks to driver and then the message flows back up the same chain

2) Its a relatively modest number to a company who'll be much more concerned about keeping their customers happy, running their business etc and not their top priority whereas to you and I it can be a significant amount of money that we want fixing yesterday. 

Given those photos, I think it's a safe bet that the driver and the fleet/insurance manager are in direct contact already.

Linzi73

@Mildly_Miffed the little turd hasn't responded to the email he was sent asking for a statement of fact. Constructing a fantasy no doubt of how it's my fault! 

Mildly_Miffed

If he's not playing nicely with his management, then it'll be your fault he's out of a job soon.

DullGreyGuy

Linzi73 said:

 :'( i don't think this will buff out 😒

A bit of T-Cut and it'll be fine. 

As you say, it ultimately could have been much worse. Thankfully didnt deal with many Multi-Track cases in my day but did defend one claim where a motorcyclist and his left leg ended up about 200m from each other.

Mildly_Miffed said:

DullGreyGuy said:

Mildly_Miffed said:

The fact it's a company vehicle makes no difference.

It can make a big difference from a timescale basis if its a big company...

1) In corporates there is often an insurance manager, they'll speak to the fleet manager, they speak to the depot manager, they speak to the drivers manager, manger speaks to driver and then the message flows back up the same chain

2) Its a relatively modest number to a company who'll be much more concerned about keeping their customers happy, running their business etc and not their top priority whereas to you and I it can be a significant amount of money that we want fixing yesterday. 

Given those photos, I think it's a safe bet that the driver and the fleet/insurance manager are in direct contact already.

It depends on the company and those involved. I'm someone on a daily basis speaks to the CxO and people in the call centre, there are plenty of others who believe strictly in the chain of command and will only speak directly to those 1 step above or below.