Returning a car.

cw8825

Badger36 said:

cw8825 said:

Badger36 said:

born_again said:

Odds on 12V battery either playing up or that connections are loose/earth lead needs cleaning up.

Sportage has electric power steering.


TBH, get rid. That engine is one that Kia have had many issues with in terms of tensioner belt.

That's my initial thoughts, being under warranty I'm not touching or testing anything. However it's clear there is some weirdness going on somewhere with the power system.

Battery has been tested by both RAC and Kia and is fine according to them. I'd like to think they'll have done the appropriate earth and terminal checks as a first port of call, and tbh at 16k miles I'd hope it wasn't suffering too much. 

Certainly customer service is one of the things Kia seem to undercut rivals in order to be good value cars. The worst.

Do you think it is worth taking legal advice here? Kia are not budging on there is nothing wrong with it. We are not budging on it exhibited a dangerous fault and want it rectified or refunded. I'm not sure we want it replaced.

Ultimately can you prove that there is a fault?
it’s going to cost you more money to keep investigating 

Other than what happened and the RAC man seeing the dashboard frozen (which stopped when he tried to read fault codes). No.

It happened at random, it may happen again. It may not

If you were to sell private. Could you make break even?

Badger36

cw8825 said:

Badger36 said:

cw8825 said:

Badger36 said:

born_again said:

Odds on 12V battery either playing up or that connections are loose/earth lead needs cleaning up.

Sportage has electric power steering.


TBH, get rid. That engine is one that Kia have had many issues with in terms of tensioner belt.

That's my initial thoughts, being under warranty I'm not touching or testing anything. However it's clear there is some weirdness going on somewhere with the power system.

Battery has been tested by both RAC and Kia and is fine according to them. I'd like to think they'll have done the appropriate earth and terminal checks as a first port of call, and tbh at 16k miles I'd hope it wasn't suffering too much. 

Certainly customer service is one of the things Kia seem to undercut rivals in order to be good value cars. The worst.

Do you think it is worth taking legal advice here? Kia are not budging on there is nothing wrong with it. We are not budging on it exhibited a dangerous fault and want it rectified or refunded. I'm not sure we want it replaced.

Ultimately can you prove that there is a fault?
it’s going to cost you more money to keep investigating 

Other than what happened and the RAC man seeing the dashboard frozen (which stopped when he tried to read fault codes). No.

It happened at random, it may happen again. It may not

If you were to sell private. Could you make break even?

Maybe, but there's a moral issue there.

I don't want to sell a car I believe to potentially be dangerous with an unknown fault.

born_again

Badger36 said:

born_again said:

Odds on 12V battery either playing up or that connections are loose/earth lead needs cleaning up.

Sportage has electric power steering.


TBH, get rid. That engine is one that Kia have had many issues with in terms of tensioner belt.

That's my initial thoughts, being under warranty I'm not touching or testing anything. However it's clear there is some weirdness going on somewhere with the power system.

Battery has been tested by both RAC and Kia and is fine according to them. I'd like to think they'll have done the appropriate earth and terminal checks as a first port of call, and tbh at 16k miles I'd hope it wasn't suffering too much. 

Certainly customer service is one of the things Kia seem to undercut rivals in order to be good value cars. The worst.

Do you think it is worth taking legal advice here? Kia are not budging on there is nothing wrong with it. We are not budging on it exhibited a dangerous fault and want it rectified or refunded. I'm not sure we want it replaced.

When you say Kia who do you mean.
Dealer or Kia Customer Service?

As dealers are franchises, unless you are dealing with Kia Bolton.

Badger36

It would be a franchised dealership.

We've had a successful result.

We had been reading the Scottish government guidance - Guidance for second hand car dealers - Compliance with Consumer Law including the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Rights Act 2015 - as well as a chat with a solicitor friend we have and a call to the Ombudsman for reassurance we were right in our thinking.

After a professional but firm correspondence with Kia - 24hrs later the dealership then found a software update and fault with hybrid battery - however........ such is the soured taste with how they handled it, we aren't interested. We just want our money back and will take our business elsewhere. Dealership are being awkward as possible, but we are getting refunded.

Stateofart

You've got to give the dealer a chance to fix the issue I believe.  If it happens again, you can escalate with the obudsman and citizen's advice to reject the car.

Badger36

Stateofart said:

You've got to give the dealer a chance to fix the issue I believe.  If it happens again, you can escalate with the obudsman and citizen's advice to reject the car.

I think the relationship broke down when the dealer was quite happy to send us back out in a car that had - in our opinion - developed a dangerous fault that seemingly happened randomly - having done very little to investigate and fix it - As said, the steering and brakes stopped having any power assistance, and the lane control suddenly veered the car to the left as the cars computer seemed to reboot itself whilst driving at 70mph

The fingers in the ears approach and giving the impression that they were doubting what we were telling them is what turned this deal sour. If we had any confidence they had took the complaint seriously an not trying to fob us of we'd probably have kept the car. With a fault like that I really want to hear that it has been thoroughly investigated, the fault identified, it is definitely fixed and won't happen again - anything else is unacceptable really. I think it is absolutely fair we that we don't want to drive the car until we are satisfied those parameters have been met. 

Once we started digging our heals in and had gotten sufficiently p%$$ed off.... they miraculously found a fault with the car but tbh - we are handing it back as much as an f. you to the dealership, as I think they were really, really poor.