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RAC member ship help
Afternoon all,
I put a compliant into RAC as they were still taking money, and the responce was I took a contract on November 2021, I've now got a letter from RAC saying I'm on an 18month contract and because I've cancelled I owe them money 😳.
What exactly do I do with this one, it looks like they are trying to fleece more money out of me.
Please help
Regards
James
I put a compliant into RAC as they were still taking money, and the responce was I took a contract on November 2021, I've now got a letter from RAC saying I'm on an 18month contract and because I've cancelled I owe them money 😳.
What exactly do I do with this one, it looks like they are trying to fleece more money out of me.
Please help
Regards
James
0
Comments
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Confused, an 18 month contact would have expired in May 2023, so how could you still be in contract?0
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Automatic renewal?TadleyBaggie said:Confused, an 18 month contact would have expired in May 2023, so how could you still be in contract?0 -
Yes I'm confused to, surely they can't automatically renew you. It's a contract, you have to agree to it?0
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Of course they can automatically renew it if that was what the T&C's state that you will have signed up to. You have to opt out of the renewal, not into it in those circumstances.jblakes said:Yes I'm confused to, surely they can't automatically renew you. It's a contract, you have to agree to it?
The question is whether that signs you up to another 18 month term.
You would have been sent a renewal reminder last year prior to the automatic renewal either or to both a physical address or email. Are these both up to date for the account?0 -
Yes both up to date. I never received anything about renewal which is what threw me when I noticed money was still coming out of my account0
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But you agree to it up front, you agree to a contract thats 18 months long and will automatically renew continuously until such time as you tell them to stop.jblakes said:Yes I'm confused to, surely they can't automatically renew you. It's a contract, you have to agree to it?
For insurance products, there is a requirement for them to notify you in advance that the policy will be renewing. For most other products there is no legal requirement for them to inform you unless their T&Cs state that they will. Breakdown cover is one of those things that can be constructed as insurance or as non-insurance and cannot remember off hand what RAC's breakdown cover is.0 -
From memory of having a RAC breakdown cover. It's all online in your user area.Life in the slow lane0
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