Missing NHS pension.from the year 2000.

Marcon

Mr.Snowman said:

So this is an update. Any adice would be very welcome.

I contacted the hospital directly and they put me through to the division that now deals with the NHS pension. Anyway, I gave them all the details, NHS number, NI number, dates, and hospital. They said they have no records, because it was such a long time ago. So that was a dead end. They recommended i contact personel at the hospital.
So i called personnel, ( no letters this time as I never got a reply). I gave them the same info. NHS Number, NI number and dates i was employed there and I also sent them a pay slip confirming my Superannuation payments, and a copy from the tax office of my employment dates. 
They checked their system and they said. They don't have me on the system, and they would need to pass this up to management.
It has now been a few weeks, and they have not even replied. Except from the initial contact confirming my initial query.

I have contacted them again via  email, with the payslip, and dates confirming my employment dates.

So now I am wondering what should be my next step.

 If they say a pay slip showing deduction isn't proof, what should i do? Any suggestions?
 To honest, I'm not sure how your supposed to prove something, if I didn't work in accounts and the only proof I ever had was my pay statement. 
If the hospital says they don't have me on the system, should they explain why deductions were taken? Where did the money go as per the payslip.

Should i take this to the pension ombudsman?

Once again. Thank you for your advice.

What did you get in response to the SAR I suggested on 16 May? Did you actually make the request, which is the only way you're likely to get definitive proof which the scheme won't be able to ignore? A payslip isn't going to help prove you had sufficient scheme membership (at least two years) to qualify for a deferred pension, rather than just a refund of your own contributions.

Mr.Snowman

I contacted the HMRC and I got the SAR. It only  shows the history of my employment and national insurance contributions. Nothing about Superannuation at all.  I would like to ask though, if I had left the scheme, surely the Hospital or HMRC would also have a record of that.  The pension office said, It is up to the Hospital to ensure, that all the paperwork is done. Would it be possible for them to make deductions, and not have some records? 
I would like an answer from the hospital, and to show either I left the scheme,(which I don't think I did leave) or I was in the scheme? but they just seem to be ignoring everything.
I am also going to request another SAR to see if the previous hospitals super annuation show up, because i have confirmation from my other hospitals that I was in the scheme .So i can compare the two letters.

Thanks for your help.

Marcon

Mr.Snowman said:

I contacted the HMRC and I got the SAR. It only  shows the history of my employment and national insurance contributions. Nothing about Superannuation at all.  I would like to ask though, if I had left the scheme, surely the Hospital or HMRC would also have a record of that.  The pension office said, It is up to the Hospital to ensure, that all the paperwork is done. Would it be possible for them to make deductions, and not have some records? 
I would like an answer from the hospital, and to show either I left the scheme,(which I don't think I did leave) or I was in the scheme? but they just seem to be ignoring everything.
I am also going to request another SAR to see if the previous hospitals super annuation show up, because i have confirmation from my other hospitals that I was in the scheme .So i can compare the two letters.

Thanks for your help.

Bother! That was the correct and best starting point, but clearly hasn't cracked it.

If you are just being ignored, then I wouldn't faff around with the hospital any more. Start a formal complaint process using the scheme's Internal Dispute Resolution Procedure - pages 3 and 4: https://www.nhsbsa.nhs.uk/sites/default/files/2019-05/DRP1%20%28V10%29%20Online%20-%2004.2019.pdf

Don't worry if you don't have a scheme membership number; you can still use the IDRP, whatever the form says. Remember to enclose a copy of your payslip and details of the requests you have made to the scheme/hospital. Your complaint is about the lack of information/response, and confirmation of whether you have a pension with the NHS.

I doubt the hospital itself will actually have any records after so long - there's no reason for them to keep them for over 20 years (probably a breach of GDPR if they did, so making a SAR to the hospital is likely to be pointless). It's the pension scheme itself which should hold any details. Even so, I'd complain about the lack of response from both the hospital and the scheme, on a 'just in case' basis.

Mr.Snowman

Marcon said:

Mr.Snowman said:

I contacted the HMRC and I got the SAR. It only  shows the history of my employment and national insurance contributions. Nothing about Superannuation at all.  I would like to ask though, if I had left the scheme, surely the Hospital or HMRC would also have a record of that.  The pension office said, It is up to the Hospital to ensure, that all the paperwork is done. Would it be possible for them to make deductions, and not have some records? 
I would like an answer from the hospital, and to show either I left the scheme,(which I don't think I did leave) or I was in the scheme? but they just seem to be ignoring everything.
I am also going to request another SAR to see if the previous hospitals super annuation show up, because i have confirmation from my other hospitals that I was in the scheme .So i can compare the two letters.

Thanks for your help.

Bother! That was the correct and best starting point, but clearly hasn't cracked it.

If you are just being ignored, then I wouldn't faff around with the hospital any more. Start a formal complaint process using the scheme's Internal Dispute Resolution Procedure - pages 3 and 4: https://www.nhsbsa.nhs.uk/sites/default/files/2019-05/DRP1%20%28V10%29%20Online%20-%2004.2019.pdf

Don't worry if you don't have a scheme membership number; you can still use the IDRP, whatever the form says. Remember to enclose a copy of your payslip and details of the requests you have made to the scheme/hospital. Your complaint is about the lack of information/response, and confirmation of whether you have a pension with the NHS.

I doubt the hospital itself will actually have any records after so long - there's no reason for them to keep them for over 20 years (probably a breach of GDPR if they did, so making a SAR to the hospital is likely to be pointless). It's the pension scheme itself which should hold any details. Even so, I'd complain about the lack of response from both the hospital and the scheme, on a 'just in case' basis.

Thank you for your reply. Yes it is a bother. The other hospitals haven't shown up either.but i have confirmed that there is a superannuation to be payed out by the Scotland Pension authority. The English one doesn't seem to have anything.
I think your right. I should now start a formal complaint.

To be honest, i have a deep distrust of things financial. Having been mis-sold pensions, being asked to leave the NHS pension and transfer to a private one back in the 90s, only to be returned. Then then there was endowment mis-selling, PPI, and that's before we even get into  life insurance, and rpivate health care policies where the company trolls through small print looking for get out clauses. 

Anyway I will start the complaints procedure.

Thank you for your guidance. I will try to update this.