Economy 10 changed to E7 without warning Outfox the Market

powerful_Rogue

WhyohWhy said:

Netexporter said:

As you have a smart meter it may be worth looking for a TOU (time of use) tariff, that suits you usage pattern, with another supplier. Octopus Agile or Tracker may suit and you'd get a £50 joining bonus if you use a referral code. You won't be able to leave OFTM if you have an unpaid debt, though.

Thanks for the tip about Agile.  Suits me perfectly, the first month my average was 14.41p/kwh.  It was roughly 40% cheaper than Economy 10 and I've now got hot water again too.

The benefit of a smart meter.

Scot_39

WhyohWhy said:

Netexporter said:

As you have a smart meter it may be worth looking for a TOU (time of use) tariff, that suits you usage pattern, with another supplier. Octopus Agile or Tracker may suit and you'd get a £50 joining bonus if you use a referral code. You won't be able to leave OFTM if you have an unpaid debt, though.

Thanks for the tip about Agile.  Suits me perfectly, the first month my average was 14.41p/kwh.  It was roughly 40% cheaper than Economy 10 and I've now got hot water again too.

What did agile do with your meter ALCS restricted circuit timing.

I assumed OFTM had swapped it to E7 - but the comment about HW confusing me and at best Octopus would have moved to their e7 timing preference within DNO regional bands.

What did Octopus to do when switched to agile to fix hot water ?

Or are you not relying on alcs and simply using timers that coincide with agile lows (like seem regular in mid afternoon) too switch on heating by timer ?

GrandFelly

WhyohWhy said:

I'm with Outfox the Market, after nothing short of harassment, I agreed to have a smart meter fitted.  I was on economy 10 but the new meter was on economy 7.  I use very little during the night time hours but a lot during the cheaper daytime hours so my old split on E10 was 50/50, on E7 its 82/19.  Outfox did not tell me I would not get E10 with a smart meter, if they had I never would have had it installed.  I have been told several times over the phone they will manually adjust my bill but I have nothing in writing and every time I contact them they revert to form and say they do not supply E10 electric.  I am thinking of quitting now, cancelling my DD and going over to a standard rate.( I will owe them as they randomly reduced my DD by a massive amount)  I don't want to lose E10 but its costing a fortune on E7.  Has anyone else had the same problem and did you get it resolved? 

I'm sure this is completely unlawful, you should report this to Ofgem!