Cyber attack compensation

Giraffe76

Hi all,

Not sure if this post is in the correct place so please move it if it's in the wrong section.

Unfortunately my mums pension details has been part of the capita cyber attack that happened a year or 2 ago and whilst she has been given free access to the premium Experian service I was wondering if there could be a possible compensation claim?
I did do a quick search online and there seems to be alot of possible no win no fee companies available but not sure what to do for the best as i have heard of people using these companies, it back fires and they are left with hefty bills so wouldn't want the same for my mum.

Any help or advice either way would be appreciated
Kind regards Mark 

Linton

Giraffe76 said:

Hi all,

Not sure if this post is in the correct place so please move it if it's in the wrong section.

Unfortunately my mums pension details has been part of the capita cyber attack that happened a year or 2 ago and whilst she has been given free access to the premium Experian service I was wondering if there could be a possible compensation claim?
I did do a quick search online and there seems to be alot of possible no win no fee companies available but not sure what to do for the best as i have heard of people using these companies, it back fires and they are left with hefty bills so wouldn't want the same for my mum.

Any help or advice either way would be appreciated
Kind regards Mark 

How much money has she lost?

kipsterno1

Did you do a search on here? Quite a few posts on this previously.

ColdIron

What financial loss did she suffer?

MEM62

Giraffe76 said:

I did do a quick search online and there seems to be a lot of possible no win no fee companies available 

The bottom feeders of the legal world and, in almost all cases best avoided.  

As has been asked already, what loss did she suffer as a result of the the breech?  

gravel_2

There are already group litigations supposedly happening here. I have a hard time believing they will have any success. It's a bad thing that has happened but if your mum has suffered no actual loss then there's really no claim to be made.

flaneurs_lobster

gravel_2 said:

It's a bad thing that has happened but if your mum has suffered no actual loss then there's really no claim to be made.

Psychological trauma, distress and anxiety?

Got to be worth a few hundred sovs in compo?

gravel_2

flaneurs_lobster said:

gravel_2 said:

It's a bad thing that has happened but if your mum has suffered no actual loss then there's really no claim to be made.

Psychological trauma, distress and anxiety?

Got to be worth a few hundred sovs in compo?

Very hard sell in UK courts. The litigation firms will be hoping Capita opts to settle for a figure big enough to pay their fees.

ThorOdinson

Linton said:

Giraffe76 said:

Hi all,

Not sure if this post is in the correct place so please move it if it's in the wrong section.

Unfortunately my mums pension details has been part of the capita cyber attack that happened a year or 2 ago and whilst she has been given free access to the premium Experian service I was wondering if there could be a possible compensation claim?
I did do a quick search online and there seems to be alot of possible no win no fee companies available but not sure what to do for the best as i have heard of people using these companies, it back fires and they are left with hefty bills so wouldn't want the same for my mum.

Any help or advice either way would be appreciated
Kind regards Mark 

How much money has she lost?

Irrelevant. For data protection issues the compensation is generally based on the severity of the issue, i.e. the kind and volume of data lost, as well as the distress it caused. Any financial loss is on top of that.

Start by writing to them and offer £750 as full and final settlement, based on examples of pay-outs given by the ICO.

gravel_2

ThorOdinson said:

Linton said:

Giraffe76 said:

Hi all,

Not sure if this post is in the correct place so please move it if it's in the wrong section.

Unfortunately my mums pension details has been part of the capita cyber attack that happened a year or 2 ago and whilst she has been given free access to the premium Experian service I was wondering if there could be a possible compensation claim?
I did do a quick search online and there seems to be alot of possible no win no fee companies available but not sure what to do for the best as i have heard of people using these companies, it back fires and they are left with hefty bills so wouldn't want the same for my mum.

Any help or advice either way would be appreciated
Kind regards Mark 

How much money has she lost?

Irrelevant. For data protection issues the compensation is generally based on the severity of the issue, i.e. the kind and volume of data lost, as well as the distress it caused. Any financial loss is on top of that.

Start by writing to them and offer £750 as full and final settlement, based on examples of pay-outs given by the ICO.

ICO don't give pay outs to punters. They fine companies and the money goes into government coffers. It's not useful to conflate the two.

"The ICO cannot award compensation, even when we give our opinion that an organisation has broken data protection law."

Giraffe76

Linton said:

Giraffe76 said:

Hi all,

Not sure if this post is in the correct place so please move it if it's in the wrong section.

Unfortunately my mums pension details has been part of the capita cyber attack that happened a year or 2 ago and whilst she has been given free access to the premium Experian service I was wondering if there could be a possible compensation claim?
I did do a quick search online and there seems to be alot of possible no win no fee companies available but not sure what to do for the best as i have heard of people using these companies, it back fires and they are left with hefty bills so wouldn't want the same for my mum.

Any help or advice either way would be appreciated
Kind regards Mark 

How much money has she lost?

She Hasnt lost any money. But for the stress, inconvenience (of having to sign up to experian platinum) and putting her trust in the pension company who were hacked isnt she due something back?