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RECENTLY DISCOVERED SERIOUS ISSUE WITH LLOYDS BANK APPLICATION TO SCOTTISH WIDOWS
Bluecap
Posts: 2 Newbie
2009: I was urged by my then Lloyds TSB Bank employee to abandon thoughts of a renewal of my previous endowment policy which was at that time close to maturity. He 'strongly urged' me to take up a policy with Scottish Widows instead which he described as a policy that 'goes above and beyond the benefits' I could ever expect from my current provider.
Scratchpad Notes were made by the bank employee whilst I was in the branch in response to questions asked of me. As a single man I was instructed to appoint a trustee and so I appointed my younger brother my only remaining family member. Sadly my brother passed away recently (2023) and so I needed to inform Scottish Widows and ask what I need to do now?
During the discussions I was informed some documents containing advice would be posted out to me. When said documents arrived providing details Lloyds TSB bank had submitted to Scottish Widows in 2009, I was horrified to discover the personal information recorded was wildly incorrect!
The bank employee had filled out the application form after I had departed the bank. The form stated that I was 62, retired and receiving a pension when in fact I was at that time of working age, unemployed and receiving unemployment benefit!
The text also stated I had ready access to a personal pot of £25,000 whilst my bank held records since the 1960's of my account which in 2009 was less than £1000.
I reported the inaccuracies of those statements to Lloyds Bank asking them to note that I had not submitted the application, that submission was done by the bank employee who's signature appears on the form confirming he had compiled it.
Lloyds Bank then replied by letter informing me of 'no interest' in a falsified application prepared and submitted by their employee, in my name, which contained false and misleading information which I am reporting to you!
Contained with that reply letter was a six page document " The Declaration" which is stamped 'COPY' which they insist I read, signed and returned in 2009!
After scrutinising the document it became very apparent to me that I had not seen that document previous to receiving this so called copy! I have no record or possession of any original of that document.
My suspicions were alerted and was further raised when I studied the signature and date entry on the final page of that 'COPY' document. The signature and date applied by the bank employee sits immediately below the line designated for my dated signature.
The signature that purports to be mine when meticulously studied and compared to other signatures I have provided on unrelated documents around that time,(passport, driving licence etc) strenuously questions if the signature applied was actually applied by my hand?
The 'date' applied to 'both' signatures is identical so it is clearly obvious the bank employee applied the date to both signatures!
Had I signed the form, I am confident I would have date recorded my own signature.
Recent consultations with someone who is familiar with graphology analysis informs me the signature applied in my name, has indicators suggesting it was applied by a right handed person!
I am left handed and have struggled and failed to imitate the signature applied on the document!
I would like to know if this is matter of concern is for the police or Lloyds Bank senior management?
Scratchpad Notes were made by the bank employee whilst I was in the branch in response to questions asked of me. As a single man I was instructed to appoint a trustee and so I appointed my younger brother my only remaining family member. Sadly my brother passed away recently (2023) and so I needed to inform Scottish Widows and ask what I need to do now?
During the discussions I was informed some documents containing advice would be posted out to me. When said documents arrived providing details Lloyds TSB bank had submitted to Scottish Widows in 2009, I was horrified to discover the personal information recorded was wildly incorrect!
The bank employee had filled out the application form after I had departed the bank. The form stated that I was 62, retired and receiving a pension when in fact I was at that time of working age, unemployed and receiving unemployment benefit!
The text also stated I had ready access to a personal pot of £25,000 whilst my bank held records since the 1960's of my account which in 2009 was less than £1000.
I reported the inaccuracies of those statements to Lloyds Bank asking them to note that I had not submitted the application, that submission was done by the bank employee who's signature appears on the form confirming he had compiled it.
Lloyds Bank then replied by letter informing me of 'no interest' in a falsified application prepared and submitted by their employee, in my name, which contained false and misleading information which I am reporting to you!
Contained with that reply letter was a six page document " The Declaration" which is stamped 'COPY' which they insist I read, signed and returned in 2009!
After scrutinising the document it became very apparent to me that I had not seen that document previous to receiving this so called copy! I have no record or possession of any original of that document.
My suspicions were alerted and was further raised when I studied the signature and date entry on the final page of that 'COPY' document. The signature and date applied by the bank employee sits immediately below the line designated for my dated signature.
The signature that purports to be mine when meticulously studied and compared to other signatures I have provided on unrelated documents around that time,(passport, driving licence etc) strenuously questions if the signature applied was actually applied by my hand?
The 'date' applied to 'both' signatures is identical so it is clearly obvious the bank employee applied the date to both signatures!
Had I signed the form, I am confident I would have date recorded my own signature.
Recent consultations with someone who is familiar with graphology analysis informs me the signature applied in my name, has indicators suggesting it was applied by a right handed person!
I am left handed and have struggled and failed to imitate the signature applied on the document!
I would like to know if this is matter of concern is for the police or Lloyds Bank senior management?
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Comments
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I would like to know if this is matter of concern is for the police or Lloyds Bank senior management?Police won't be interested. Lloyds Bank senior management will leave their complaints team to review your complaint. They have better things to do with their time.
Let the complaints team do their job.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.1 -
Until that paragraph you had me - but IMO this has to be a wind up.Bluecap said:
Recent consultations with someone who is familiar with graphology analysis informs me the signature applied in my name, has indicators suggesting it was applied by a right handed person!
I am left handed and have struggled and failed to imitate the signature applied on the document!
I would like to know if this is matter of concern is for the police or Lloyds Bank senior management?
What happened to the investment - how has it performed?0 -
What Scottish Widows product is this all in relation to? All seems rather bizarre.
What benefit would there be to the Lloyd's employee in making all this stuff up?
Have you checked with S.W. whether all the pages they've sent you actually relate to your application for the product you took out or have they been sent in error due to a miss file at their end (or the bank)?0 -
I can assure you this is no wind up! Flippancy is no help here, I view this to be a very serious matter that has been discovered and all avenues offered so far to discover what has actually gone on behind my back is welcome assistance in preparation of a complaint and request for an explanation from Lloyds Bank.retiredbanker1 said:
Until that paragraph you had me - but IMO this has to be a wind up.Bluecap said:
Recent consultations with someone who is familiar with graphology analysis informs me the signature applied in my name, has indicators suggesting it was applied by a right handed person!
I am left handed and have struggled and failed to imitate the signature applied on the document!
I would like to know if this is matter of concern is for the police or Lloyds Bank senior management?
What happened to the investment - how has it performed?
The policy is named 'full life cover' which is no benefit to me at all. In the one preliminary discussion with the bank regarding insurance, which incidentally I had not attended the bank to request or ask for insurance, I was attending the bank to arrange a short term overdraft not to obtain insurance. As I waited I was confronted by a member of staff who insisted I needed a Scottish Widows policy! The COPY documentation I received recently outlines the policy conditions and having read it I would never have signed it.
It is NOT what I was told it was and it ties me to paying premiums until the age of 90. Upon death after what would be 62 years of premium payments, £3000 would be paid to someone else. That is not a policy I would have signed up for. I would have to have been heavily medicated to have agreed to that which I know I wasn't because I didn't sign it!
Additionally, the signature applied in my name is dated the same day as the bank employee who has countersigned it.
Given I did not return to the bank for some months after that visit, it adds further weight to my asking how could both the bank employee and myself sign on the same day when I wasn't at the bank and he certainly wasn't at my home ?0 -
What sort of policy did you think you were buying?
What date of birth is on the policy, yours or the 62 year old.
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singhini said:@Bluecap
its been 5 months since your last post, update pleaseUser was Last Active May 18, 2024 3 days after their last post. Unless they have alerts turned on to get an email, I doubt you will hear from them. If you have a similar situation, make your own post with the details
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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