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Ticketmaster Event Ticket Refund - Change of Support Act

I bought 2 tickets for the Eagles at Manchester on the 4th June 24. The concert included a support by Stelly Dan, one of my favourite bands.  I have received an email from Ticketmaster saying Steely Dan will not be appearing and now it will be The Doobie Brothers, On the basis of not being able to see the advertised acts I have asked for a refund but Ticketmaster say they only refund if the "Event" is cancelled.   Does this mean Ticketmaster can change anything they like as long as the event takes place.  I also took their event insurance which is equally unsupportive.
I would appreciate any advice
Rab Forbes

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Comments

  • Wonka_2
    Wonka_2 Posts: 793 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Oh please - not again (though to be fair if you're not the previous poster that thread went downhill fast and disappeared without trace)

    Consensus to that one was there's little evidence to support your case for a refund - but if you feel lucky then take it to court and let us know how you get on 
  • DullGreyGuy
    DullGreyGuy Posts: 13,923 Forumite
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    edited 14 May at 2:00PM
    What do the terms and conditions that you agreed to say? 

    I would imagine the headliner, venue and date is what you are buying into and who the support act is isn't guaranteed. Similar to if you go to the theatre to see, for example, Wicked you are only guaranteed to see that production not if Alexia or her understudy/backup Laura is playing Elphaba on a given night. 

    TicketMaster dont organise the event so they are not changing anything, just passing on the message of what has been changed by others. 

    I feel your pain though, have been to gigs for the support acts rather than the main act too, thankfully mainly £10 type tickets where the financial pain isn't so bad.
  • Hoenir
    Hoenir Posts: 4,461 Forumite
    1,000 Posts Name Dropper
    RabForbes said:
     On the basis of not being able to see the advertised acts I have asked for a refund but Ticketmaster say they only refund if the "Event" is cancelled.  

    That's correct. The main act are still appearing and the event is going ahead. 
  • swingaloo
    swingaloo Posts: 3,067 Forumite
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    Deja Vu, I'm amazed that all these Steely Dan superfans don't keep up with the bands websites or news.
  • RabForbes
    RabForbes Posts: 3 Newbie
    First Post
    swingaloo said:
    Deja Vu, I'm amazed that all these Steely Dan superfans don't keep up with the bands websites or news.
    The tickets were bought long before Steely Dan were cancelled...... 
  • swingaloo
    swingaloo Posts: 3,067 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    But Steely Dan announced it back in November last year. 
  • RabForbes
    RabForbes Posts: 3 Newbie
    First Post
    swingaloo said:
    But Steely Dan announced it back in November last year. 
    i bought my tickets in Jan 24.... Ticketmaster did not advise me of the change till Mid february

  • Brie
    Brie Posts: 12,397 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    RabForbes said:
    swingaloo said:
    But Steely Dan announced it back in November last year. 
    i bought my tickets in Jan 24.... Ticketmaster did not advise me of the change till Mid february

    You might accuse them of mis-selling then!!  
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  • Phoenix72
    Phoenix72 Posts: 425 Forumite
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    RabForbes said:
    swingaloo said:
    But Steely Dan announced it back in November last year. 
    i bought my tickets in Jan 24.... Ticketmaster did not advise me of the change till Mid february

    There's a long, tedious thread on the Consumer Rights board that someone had the same complaint for. Majority seemed to agree that the T and C's you agreed to allows any support act to change.
  • swingaloo
    swingaloo Posts: 3,067 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    RabForbes said:
    swingaloo said:
    But Steely Dan announced it back in November last year. 
    i bought my tickets in Jan 24.... Ticketmaster did not advise me of the change till Mid february

    Ticketmaster just sell tickets based on the information they have, not their fault if Steely Dan dont update them. 

    Does anyone else think this may be the original poster back again with a different name.  Im out now, lets see if this thread gets to 24 pages.
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