Very refund - discount for age

Smick100

the_lunatic_is_in_my_head said:

Smick100 said:

the_lunatic_is_in_my_head said:

Do you pay on credit with Very OP?

I had a credit account but paid for it with debit card.

That's a shame, if it were on credit with Very you could accept their offer and then raise a complaint to question the calculation, they might have given a few quid "go away money" on top.

I can't really comment on the lifespan of these things, our (Dell) laptop is 9 years old, haven't really used it for 2 year as it really slowed down after the last windows update at the time. I'm guessing it could go to a shop and have stuff added to help it perform but ultimately it's become obsolete rather than failed, sort of thing I would expect really and IMHO with this kind if product I wouldn't be asking how long a laptop should survive before something fails but rather how long it should be before the constant software updates render it incapable of performing. It seems the answer to that is getting shorter and shorter as these companies need to squeeze existing customers to replace given most of us already own this kind of tech by now. 

I have gone back and checked. There was a discount for paying on their account. So I took the account, bought the laptop and then paid for it immediately using debit card.

the_lunatic_is_in_my_head

Smick100 said:

the_lunatic_is_in_my_head said:

Smick100 said:

the_lunatic_is_in_my_head said:

Do you pay on credit with Very OP?

I had a credit account but paid for it with debit card.

That's a shame, if it were on credit with Very you could accept their offer and then raise a complaint to question the calculation, they might have given a few quid "go away money" on top.

I can't really comment on the lifespan of these things, our (Dell) laptop is 9 years old, haven't really used it for 2 year as it really slowed down after the last windows update at the time. I'm guessing it could go to a shop and have stuff added to help it perform but ultimately it's become obsolete rather than failed, sort of thing I would expect really and IMHO with this kind if product I wouldn't be asking how long a laptop should survive before something fails but rather how long it should be before the constant software updates render it incapable of performing. It seems the answer to that is getting shorter and shorter as these companies need to squeeze existing customers to replace given most of us already own this kind of tech by now. 

I have gone back and checked. There was a discount for paying on their account. So I took the account, bought the laptop and then paid for it immediately using debit card.

After they refund whatever they've said they will, you can contact their finance side via the method detailed at the link to raise an official complaint to voice your concern that the calculation was on the low side:

https://www.very.co.uk/assets/static/very-help-pages/FS2135-SDFC-Complaints-Leaflet-v1.pdf

Can't say how it would turn out but doesn't cost anything  

DullGreyGuy

the_lunatic_is_in_my_head said:
I can't really comment on the lifespan of these things, our (Dell) laptop is 9 years old, haven't really used it for 2 year as it really slowed down after the last windows update at the time. I'm guessing it could go to a shop and have stuff added to help it perform but ultimately it's become obsolete rather than failed, sort of thing I would expect really and IMHO with this kind if product I wouldn't be asking how long a laptop should survive before something fails but rather how long it should be before the constant software updates render it incapable of performing. It seems the answer to that is getting shorter and shorter as these companies need to squeeze existing customers to replace given most of us already own this kind of tech by now. 

Planned obsolesce is certainly a thing but there are additional considerations. Apple is well known for supporting its products much longer than Microsoft or Android but then for any given OS they only have to deal with 2-3 material hardware configurations where as the other two have to deal with thousands. 

Your 9 year old laptop has been slowed for the last 2 years, our 2011 MacBook Pro is still used daily and is perfectly fine for daily use and even photo editing, 8k video editing it shows its age and its battery is shot so has to be on power for anything more than 30 minutes. 

Part is what you buy though... many items stay on sale for 3 years so an item owned by you for 9 years could actually be 12 years old, doesn't add to the durability but does the obsolesce. Personally try to buy well and keep it longer, once did buy a more basic model as it was available immediately whereas the higher models were a month+ delay and it became unusable far too quickly as it was only 2gb memory that couldn't be upgraded.