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Unregistered supply?
miffmo2015
Posts: 3 Newbie
in Energy
Hi,
Wondered if anyone has any advice. Took out a tenancy last July and was advised a specific broker was our energy company - I'd never heard of this broker before and upon searching there's very little info online.
Contacted the broker 10+ times over the last 10 months to set up supply and billing and have never had a response. The letting agent provided us with a number and advised that its a "split meter" with one meter for the whole property and so we need to go through this specific number to set up supply. The telephone number we were provided with has never proved useful, the contact is always away or says he will call us back.
I've raised a case with the ombudsmen as I'd like to get this sorted ASAP as I know the bill will be adding up. Ombudsmen have advised they can't help as they can't find a registered meter or supply for our property; the man on the phone suggested the landlord has never set this up properly and as such responsibility for the supply has never been allocated to a supplier.
Given that the landlord, letting agent and ombudsmen can't help, does anyone have any suggestions or experience of a similar situation? Thank you in advance!
Wondered if anyone has any advice. Took out a tenancy last July and was advised a specific broker was our energy company - I'd never heard of this broker before and upon searching there's very little info online.
Contacted the broker 10+ times over the last 10 months to set up supply and billing and have never had a response. The letting agent provided us with a number and advised that its a "split meter" with one meter for the whole property and so we need to go through this specific number to set up supply. The telephone number we were provided with has never proved useful, the contact is always away or says he will call us back.
I've raised a case with the ombudsmen as I'd like to get this sorted ASAP as I know the bill will be adding up. Ombudsmen have advised they can't help as they can't find a registered meter or supply for our property; the man on the phone suggested the landlord has never set this up properly and as such responsibility for the supply has never been allocated to a supplier.
Given that the landlord, letting agent and ombudsmen can't help, does anyone have any suggestions or experience of a similar situation? Thank you in advance!
0
Comments
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Have you asked the DNO who your supplier is?0
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I have, its Scottish Power for our postcode area but nothing for our specific address!BarelySentientAI said:Have you asked the DNO who your supplier is?0 -
Who is the broker that you were told to contact? A broker is not usually involved with a domestic supply.0
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It was 1st Energy, the ombudsmen advised that 1st only deal with commercial and that there was no meter on record for our property at all!t0rt0ise said:Who is the broker that you were told to contact? A broker is not usually involved with a domestic supply.0
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