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Civil Enforcement fine - claim in for money Civil National Business Centre defense

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Please could someone help me with a defense against civil enforcement parking fine or recommend anyone who can help.

I parked in a free carpark with a 3 hour limit in November 2022. As you can see from the letter the ANPR has picked me up coming out of the carpark 15 minutes late. 

I went to a retail park to do some Christmas shopping after the school run and had my 4 month and 2 day old baby with me who was exclusively breastfed at the time. Towards the end of my shopping trip she was inconsolable so I tried to find somewhere suitable to feed her, couldn't find anywhere so went back to the car and fed her there. I cannot predict how long or short a feed would be especially at newborn age it could vary from 15-60 minutes. In doing so I was obviously 15 mins over the 3 hour limit without realising. I did appeal this via popla and I stupidly I forgot about the appeal and didn't hear any more from the company, so naturally fell off my radar. I'm unsure if this puts me at a disadvantage. 
I have now received the attached letter.

I have tired to look up various other forums but cannot wrap my head around the legal jargon.
I feel very stressed and intimidated by the whole process it also doesn't help that I am currently 32 weeks pregnant. 

I have today completed an acknowledgment of service online and have another 14 days to submit my defense. 

I appreciate any help, thank you.

Comments

  • TheSecretSocialist
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    https://forums.moneysavingexpert.com/discussion/6463813/ccc-civil-enforcement-ltd-defence-cel-discontinued-another-one-bites-the-dust/p1

    I've just been through a very similar situation. I found out yesterday that Civil Enforcement Ltd discontinued their claim in April. 

    Follow the advice you get on this board and I predict a similar outcome for you. Just make sure you hit any deadlines, because I can almost guarantee Civil Enforcement Ltd won't. 
  • KeithP
    KeithP Posts: 37,912 Forumite
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    I have today completed an acknowledgment of service online and have another 14 days to submit my defense. 

    With a Claim Issue Date of 22nd April, and having filed an Acknowledgment of Service in a timely manner, you have until 4pm on Tuesday 28th May 2024 to file your Defence.

    That's over two weeks away. Plenty of time to produce a Defence but please don't leave it to the last minute.
    To create a Defence, and then file a Defence by email, look at the second post in the NEWBIES thread.
    Don't miss the deadline for filing a Defence.

    Do not try and file a Defence via the MoneyClaimOnline website. Once an Acknowledgment of Service has been filed, the MCOL website should be treated as 'read only'.
  • Coupon-mad
    Coupon-mad Posts: 132,780 Forumite
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    Trad other CEL defences recently that include the point that the Payment due date is calculated prematurely.

    Those ones already include everything including CEL v Chan.  So you will only need to change paragraph 5.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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