Car involved in shunt while being driven by dealership mechanic...

Shfpower

We would be grateful for any advice anyone might have about an incident explained below.

Ayr_Rage

Almost impossible to read in that tiny font.

DrEskimo

No, you can't cancel the PCP arrangement. It's not a monthly cost to use the car, it's simply a way of spreading the initial purchase price of the car through borrowed money, so the idea that you are still paying and don't have the car whilst it's being repaired is irrelevant. You wouldn't expect some money back from the purchase of the car had you paid in full.

Raise a complaint with the dealership if their communication isn't good, and ask to be compensated for the time/cost associated with visiting the bodyshop/dealer for the repair.

cw8825

Shfpower said:

We would be grateful for any advice anyone might have about an incident explained below.

whos insurance is dealing with this? i assume the dealers/other driver
they should really be providing a like for like vehicle - this is something you can take up with them.

Its very unlikely your going to be able to cancel the PCP and return the car. This is an unfortunate incident.

Yes you are the innocent party but this is something which could have happened regardless.
The situation with parts on part order is not something the dealership can change.

I would suggest speaking to the people who are handling your part of the claim. 
If your car is going to be ff road for an unspecified amount of time, ask for a more suitable replacement.



The focus needs to be on moving forward rather than looking to compensate. 

sew_what

My husband's car was driven into a wall by the mechanic (clutch had gone and they were trying to get it onto the ramps & couldn't stop!)  The garage repaired the car, gave us a loan car and we had two years free servicing!

Shfpower

Thank you for the replies! Sorry if it comes across that we are compensation chasers. We really aren't - we are just really frustrated. I appreciate the advice, and also see the misunderstanding I made about PCP. 

Nobbie1967

Is the car still drivable? Is the damage just cosmetic? I wonder if you could request your car back until they get the parts in?

m0bov

See if you can claim on your insurance and they will recoup the cost.

cw8825

m0bov said:

See if you can claim on your insurance and they will recoup the cost.

unlikely
the mechanic would not be covered under a normal motor policy & a normal policy usually will exclude cover when with a motor trader

happened previously where a valet crashed my car, it was all handled under the insurance of the valet.

XRS200

cw8825 said:

m0bov said:

See if you can claim on your insurance and they will recoup the cost.

unlikely
the mechanic would not be covered under a normal motor policy & a normal policy usually will exclude cover when with a motor trader

happened previously where a valet crashed my car, it was all handled under the insurance of the valet.

I could be wrong but I thought normal policies did cover whilst with a repairer or valet service.  Pretty sure direct line do.