ID Mobile end contract issues - HELP

born_again

EnPointe said:

born_again said:

timjim said:

Apple replaced the phone so the phone that was returned had a different IMEI to the phone supplied by idmobile

Why did Apple replace the phone?
Surely it should have been returned to ID Mobile for them to replace.

Do Apple have a agreement with IDMobile to just replace their phones?

it should have bene returned to  Currys Newark CRC  either via a DPD collection or via the in-store ( i.e. via a Currys store by the Currys mobile / CPW team )  route. 

 the fact the OP  seems ot have taken the phone to Apple who have issued an exchange unit  is what has messed things up.

Apple should have details of the old IMEI given they have exchanged.

Which is odd, given all the other treads where apple say, well if you bought it here we would do something. 

Which prompted my question if Apple have a agreement to swap phones with the mobile co.