CEX Won't Issue a Refund

oldernonethewiser

MattMattMattUK said:

dickz said:

Okell said:

dickz said:

Okell said:

dickz said:

... it seems that there are many CEX fans out there who think that their store practices are more than reasonable so good to know!!! ...

There's no CEX fans out here - just people who know what consumer rights are.

Nobody has said that their store practices are more than reasonable - all people have said is that CEX have offered you a better deal than the law obliges them to.

For future reference you have no legal right to return goods bought face to face in a physical store unless they turn out to be "faulty" in some way.  You can't just return them because, for example, you decide you don't like them or - as in this case - they turn out to be no longer necessary.

When buying instore as opposed to online etc, always check the trader's returns policy before buying.

Not sure what you are reading in this post, but CEX are not offering me any enhanced deal than the law obliges them to!!! ...

You really don't get it, do you?     

Because you bought the TV instore (and not at a distance) you are not legally entitled to anything at all from CEX.

The fact that they've offered to "buy it back" from you at all - even at a significantly lower price than you paid and even by issuing you a credit voucher - is them making you a better offer than you are legally entitled to.

Do you understand now or do you need another half dozen people to explain it to you?

Sorry buddy, but you really are missing the point here!!! Forget "buy it back", as previously stated I can walk into any CEX store and sell this Apple TV 4K at the prices that they advertise to purchase at, and this is not linked to my original purchase at all!!! So they are not making me a better offer as this is standard CEX practice and unrelated to my purchase transaction!!!

My whole point from the start of this post was to ask the question are CEX trading rules in contravention of the consumer credit act, and it appears not so let's move on!!!

The absolutely would not be in contravention of the Consumer Credit Act 1974, that relates to finance, it could relate to the Consume Rights Act 2015 but that is also not applicable here as under the CRA there is no right of return for a change of mind when the purchase was made in store. 

CEX are basically the equivalent of something like Cash Converters (no longer around), or one of those random second hand goods stores that operate in towns, they do not sell new items and people often "recycle" items through it. The reason that they probably have a two day policy is any longer and people could buy a video game (the majority of their business), play it and return it for no cost, which for some games they could still do in two days. 

For somewhere selling second hand goods in the way they do I would say that their closet competitor is eBay, which does not offer any kind of returns for change of mind. 

If you mean the store so named, they are still around.