CEX Won't Issue a Refund

Okell

dickz said:

... it seems that there are many CEX fans out there who think that their store practices are more than reasonable so good to know!!! ...

There's no CEX fans out here - just people who know what consumer rights are.

Nobody has said that their store practices are more than reasonable - all people have said is that CEX have offered you a better deal than the law obliges them to.

For future reference you have no legal right to return goods bought face to face in a physical store unless they turn out to be "faulty" in some way.  You can't just return them because, for example, you decide you don't like them or - as in this case - they turn out to be no longer necessary.

When buying instore as opposed to online etc, always check the trader's returns policy before buying.

dickz

Okell said:

dickz said:

... it seems that there are many CEX fans out there who think that their store practices are more than reasonable so good to know!!! ...

There's no CEX fans out here - just people who know what consumer rights are.

Nobody has said that their store practices are more than reasonable - all people have said is that CEX have offered you a better deal than the law obliges them to.

For future reference you have no legal right to return goods bought face to face in a physical store unless they turn out to be "faulty" in some way.  You can't just return them because, for example, you decide you don't like them or - as in this case - they turn out to be no longer necessary.

When buying instore as opposed to online etc, always check the trader's returns policy before buying.

Not sure what you are reading in this post, but CEX are not offering me any enhanced deal than the law obliges them to!!! I could walk into any CEX store and they would give me a price for purchasing the ATV 4K in exchange for store vouchers or cash, which is significantly less than the purchase price.

Aylesbury_Duck

dickz said:

OK, let's close this down now as this is getting rather dull to say the least and it seems that everyone has an opinion and it seems that there are many CEX fans out there who think that their store practices are more than reasonable so good to know!!! But I won't be buying from them again!

I suppose that difference between a good experience and bad experience is when you compare similar situations and outcomes and in my view this is a bad experience. I'm now going to gift this on to someone else who thoroughly deserves it and let that be the end to it!!!

Sorry, the forum doesn't work like that.  People are allowed an opinion.  I doubt any of us are "CEX fans", that's just an immature insult because you didn't get the response you wanted.  Is CEX's returns policy a good one when compared to other stores?  Probably not, but that doesn't make it wrong, and they're quite unlike most other stores in the first place.  The onus is on you to explore a retailer's returns policy before buying, if it's important to you.

I hope the recipient of your spare unit is grateful, instead of trying to find an angle to maximise their gain and then getting cross when they can't.

Aylesbury_Duck

dickz said:

Okell said:

dickz said:

... it seems that there are many CEX fans out there who think that their store practices are more than reasonable so good to know!!! ...

There's no CEX fans out here - just people who know what consumer rights are.

Nobody has said that their store practices are more than reasonable - all people have said is that CEX have offered you a better deal than the law obliges them to.

For future reference you have no legal right to return goods bought face to face in a physical store unless they turn out to be "faulty" in some way.  You can't just return them because, for example, you decide you don't like them or - as in this case - they turn out to be no longer necessary.

When buying instore as opposed to online etc, always check the trader's returns policy before buying.

Not sure what you are reading in this post, but CEX are not offering me any enhanced deal than the law obliges them to!!! I could walk into any CEX store and they would give me a price for purchasing the ATV 4K in exchange for store vouchers or cash, which is significantly less than the purchase price.

You still don't understand.  Yes, they are.  They don't have to offer you anything at all, so the fact they're willing to buy back the product at all is an enhanced deal and more than the law obliges them to.

Phoenix72

Never bought from CEX in my life and never will. Their mark ups are ridiculous so no, not a fan but you have not been treated unfairly by them.

LightFlare

dickz said:

Phoenix72 said:

dickz said:

Aylesbury_Duck said:

Why not ask the donor of the brand new one you've received if that one can be returned?  

Or sell either of them for the best price you can get, if it's more than CEX will give you for the one you don't want any more.  Or see what CEX will give you for the brand new one.  

The person that gifted the new ATV to me received it as a prize a while back so returning it is not an option, from all the responses received will just chalk this up to a bad experience and give CEX a wide berth in the future.

Why give them a wide berth when they did nothing wrong? You were happy with the purchase at the time.

Toys out pram methinks.

OK, If that's what you think no problem, but I do think this is unreasonable and a good way of losing customers, as previously stated I don't know if any other high street store that has a 2 day return window!!!

Many will be zero for an in-store purchase and return for "change of mind"

OK 2 days isnt the best out there, but as stated by many posters, its more than they have to offer

sheramber

dickz said:

Okell said:

dickz said:

... it seems that there are many CEX fans out there who think that their store practices are more than reasonable so good to know!!! ...

There's no CEX fans out here - just people who know what consumer rights are.

Nobody has said that their store practices are more than reasonable - all people have said is that CEX have offered you a better deal than the law obliges them to.

For future reference you have no legal right to return goods bought face to face in a physical store unless they turn out to be "faulty" in some way.  You can't just return them because, for example, you decide you don't like them or - as in this case - they turn out to be no longer necessary.

When buying instore as opposed to online etc, always check the trader's returns policy before buying.

Not sure what you are reading in this post, but CEX are not offering me any enhanced deal than the law obliges them to!!! I could walk into any CEX store and they would give me a price for purchasing the ATV 4K in exchange for store vouchers or cash, which is significantly less than the purchase price.

The law  does not oblige them to take back a change of mind, full stop.  Whether 2 days or 30 days  is a goodwill gesture by each individual store.
CEX choose  to give more than 2 days to return an item. 

The law allows them  to refuse a refund from the moment you buy it.

As you seem to know than the rest of us , perhaps you can educate us which law obliges them to take back change of mond items by providing a link.

Okell

dickz said:

Okell said:

dickz said:

... it seems that there are many CEX fans out there who think that their store practices are more than reasonable so good to know!!! ...

There's no CEX fans out here - just people who know what consumer rights are.

Nobody has said that their store practices are more than reasonable - all people have said is that CEX have offered you a better deal than the law obliges them to.

For future reference you have no legal right to return goods bought face to face in a physical store unless they turn out to be "faulty" in some way.  You can't just return them because, for example, you decide you don't like them or - as in this case - they turn out to be no longer necessary.

When buying instore as opposed to online etc, always check the trader's returns policy before buying.

Not sure what you are reading in this post, but CEX are not offering me any enhanced deal than the law obliges them to!!! ...

You really don't get it, do you?     

Because you bought the TV instore (and not at a distance) you are not legally entitled to anything at all from CEX.

The fact that they've offered to "buy it back" from you at all - even at a significantly lower price than you paid and even by issuing you a credit voucher - is them making you a better offer than you are legally entitled to.

Do you understand now or do you need another half dozen people to explain it to you?

dickz

Okell said:

dickz said:

Okell said:

dickz said:

... it seems that there are many CEX fans out there who think that their store practices are more than reasonable so good to know!!! ...

There's no CEX fans out here - just people who know what consumer rights are.

Nobody has said that their store practices are more than reasonable - all people have said is that CEX have offered you a better deal than the law obliges them to.

For future reference you have no legal right to return goods bought face to face in a physical store unless they turn out to be "faulty" in some way.  You can't just return them because, for example, you decide you don't like them or - as in this case - they turn out to be no longer necessary.

When buying instore as opposed to online etc, always check the trader's returns policy before buying.

Not sure what you are reading in this post, but CEX are not offering me any enhanced deal than the law obliges them to!!! ...

You really don't get it, do you?     

Because you bought the TV instore (and not at a distance) you are not legally entitled to anything at all from CEX.

The fact that they've offered to "buy it back" from you at all - even at a significantly lower price than you paid and even by issuing you a credit voucher - is them making you a better offer than you are legally entitled to.

Do you understand now or do you need another half dozen people to explain it to you?

Sorry buddy, but you really are missing the point here!!! Forget "buy it back", as previously stated I can walk into any CEX store and sell this Apple TV 4K at the prices that they advertise to purchase at, and this is not linked to my original purchase at all!!! So they are not making me a better offer as this is standard CEX practice and unrelated to my purchase transaction!!!

My whole point from the start of this post was to ask the question are CEX trading rules in contravention of the consumer credit act, and it appears not so let's move on!!!

MattMattMattUK

dickz said:

Okell said:

dickz said:

Okell said:

dickz said:

... it seems that there are many CEX fans out there who think that their store practices are more than reasonable so good to know!!! ...

There's no CEX fans out here - just people who know what consumer rights are.

Nobody has said that their store practices are more than reasonable - all people have said is that CEX have offered you a better deal than the law obliges them to.

For future reference you have no legal right to return goods bought face to face in a physical store unless they turn out to be "faulty" in some way.  You can't just return them because, for example, you decide you don't like them or - as in this case - they turn out to be no longer necessary.

When buying instore as opposed to online etc, always check the trader's returns policy before buying.

Not sure what you are reading in this post, but CEX are not offering me any enhanced deal than the law obliges them to!!! ...

You really don't get it, do you?     

Because you bought the TV instore (and not at a distance) you are not legally entitled to anything at all from CEX.

The fact that they've offered to "buy it back" from you at all - even at a significantly lower price than you paid and even by issuing you a credit voucher - is them making you a better offer than you are legally entitled to.

Do you understand now or do you need another half dozen people to explain it to you?

Sorry buddy, but you really are missing the point here!!! Forget "buy it back", as previously stated I can walk into any CEX store and sell this Apple TV 4K at the prices that they advertise to purchase at, and this is not linked to my original purchase at all!!! So they are not making me a better offer as this is standard CEX practice and unrelated to my purchase transaction!!!

My whole point from the start of this post was to ask the question are CEX trading rules in contravention of the consumer credit act, and it appears not so let's move on!!!

The absolutely would not be in contravention of the Consumer Credit Act 1974, that relates to finance, it could relate to the Consume Rights Act 2015 but that is also not applicable here as under the CRA there is no right of return for a change of mind when the purchase was made in store. 

CEX are basically the equivalent of something like Cash Converters (no longer around), or one of those random second hand goods stores that operate in towns, they do not sell new items and people often "recycle" items through it. The reason that they probably have a two day policy is any longer and people could buy a video game (the majority of their business), play it and return it for no cost, which for some games they could still do in two days. 

For somewhere selling second hand goods in the way they do I would say that their closet competitor is eBay, which does not offer any kind of returns for change of mind.