unable to log in to the MSE credit club

anoukis

After I log in, the website tries to transfer me to Experian for verification, then the page freezes with the message below. Is anyone else getting this? Does anyone have their customer email address? Thanks. 

MSE_James

Hi @anoukis  - are you trying to use an old bookmarked link to log in?

I would suggest starting here: https://www.moneysavingexpert.com/creditclub/ 

The Credit Club has recently been updated and now uses Transunion data rather than Experian.

anoukis

That's the one I'm using. 

MSE_James

In that case I'd suggest contacting creditclub@moneysavingexpert.com for support

400ixl

anoukis said:

That's the one I'm using. 

Going via that link works for me and uses Transunion not Experion as I would expect.

Sounds like you may have the site cached in some way. Try clearing the cache in the browser. CTRL +F5 to refresh may be worth a try first.

anoukis

Still not working after clearing cache... thanks, will contact support.

Alex9384

MSE_James said:

The Credit Club has recently been updated and now uses Transunion data rather than Experian.

So it's basically useless anymore, as MSE was the only one showing Experian credit files while lots of others show TransUnion, such as Credit Karma, Halifax/ LLoyds bank, etc. So now MSE is just one more TransUnion report provider...

What happened? Why no longer Experian?

Nasqueron

Alex9384 said:

MSE_James said:

The Credit Club has recently been updated and now uses Transunion data rather than Experian.

So it's basically useless anymore, as MSE was the only one showing Experian credit files while lots of others show TransUnion, such as Credit Karma, Halifax/ LLoyds bank, etc. So now MSE is just one more TransUnion report provider...

What happened? Why no longer Experian?

Almost certainly Experian felt they were not getting any benefit to justify the cost, perhaps they want to offer their own free front end service instead and keep commission