Group Nexus Parking Charge

Bolognese123

After some urgent advice please!!

Parking charge notice received via post to the registered keeper, who wants to avoid paying this notice if possible.

Date of parking: 5th April

Date of letter issued: 12th April

Letter received: 23rd April - Royal Mail

Duration of stay: 2hrs 04mins
Hours allowed in car park: 3hrs

Seems as though the letter must have been delayed in postage due to the late date received. This left the registered keeper 3 days only to pay the £60 fee from the date of letter issue to the day the letter was received. Does the 14 days usually start from the date of parking? Or from the date of letter issue?

Car park parking terms are 3 hour minimum parking, but the driver ran over the parking outside of hours time, however, it states two possible reasons for the ticket. It says 'your vehicle remained at this site longer than the maximum stay period or remained on-site during the no parking period' - so it is not even 100% clear which one the driver was ticketed for. The driver mentioned there were no barriers down upon collecting the car, even though there were barriers which could be closed, again making it unclear that the car park was outside of hours. This car park previously had a 2 hour 30 minimum stay in previous months/years, and the changes to the new terms of the car park are apparently not very clear either. Previously it has been ok to park in this car park beyond these hours as long as you remain within the X hours time frame.

Thank you in advance.

Coupon-mad

The 14 days is neither here nor there, as the Q&A in the NEWBIES thread says.

You don't pay these private PCNs at all, not all the time the industry has engineered it to duck Government regulation so far.

Try PLAN A in the NEWBIES thread today.

Bolognese123

Hi, I'm new to this platform so really don't know how to navigate my way around. Apologies. Are you able to give me more of an indicator as to where I should look? Apologies again. 

Coupon-mad

I already have.

Under every post I make:

Gr1pr

Name the location please 

Bolognese123

Thanks for your response. I'm still a bit unsure as to what I'm looking at. 

I know people have said to appeal using the following text:

'This is an appeal by the registered keeper - No driver details will be given. Please do NOT try the usual Group Nexus Trick of asking for driver details in order to get around the fact your NTK does not comply with POFA. As there is no keeper liability then liability cannot flow from the driver to the keeper and thus is an auto win @ POPLA. Please therefore cancel the notice or issue a POPLA code where you will auto withdraw'

But if plan A is to contact the retailer very quickly - if parking was on the 5th, and it's now the 29th, is this considered very quickly still? There is also no evidence of purchasing from shops or receipts - services were used nearby, however not any of the shops situated within the car park. As a result of this, should the keeper just send that chunk of text above on the first appeal to GroupNexus? Does anything have to be added/removed to or from it?

Apologies again for all the questions. 

Bolognese123

Gr1pr said:

Name the location please 

Riverside Retail Park A NR1 1WR

Gr1pr

So try plan A, a complaint to the landowner or managing agent, see this link, it might help , Nuveen Real Estate 

https://www.cspretail.com/properties/riverside-retail-park-2/

Bolognese123

Gr1pr said:

So try plan A, a complaint to the landowner or managing agent, see this link, it might help 

thank you. I appreciate your help!

Would you still recommend doing so even if there is no evidence of using the retail shops, or getting a receipt? How do you suggest approaching it in this scenario?

Thanks in advance.

Coupon-mad

That retail park in Norwich has cropped up in loads of threads, and the managing agents name is on the plinth as you drive round the little entrance roadway.  I recall the photos on some threads; think it's Savills isn't it?

They are good at cancelling PCNs.

Did you use the forum search for threads like yours? Keywords such as these would find threads & success stories

Norwich Riverside parking

And you can't use that appeal you found.  Use the one in the NEWBIES thread. My signature tells everyone exactly where to click (you'd be reading it within a second or two).

betj

Hi newbie here and wish I'd read all the information here before appealing, as have already disclosed I was driver.

I've been sent a PCN for overstaying the 3 hour limit from Group Nexus when I was parked at Norwich Riverside Carpark on 15/6/25.

Basically, I parked there in order to go on a boating trip with my nephew and his 11 yr old son. Whilst out on the kayak we were involved in a very freak accident when swans flew straight at us, causing us to capsize. I had to life save my great nephew to the side of the river, which was obviously all very traumatic. Luckily none of us were injured but I lost my handbag in the accident which contained my phone, purse, insulin pens (I'm Type 1 diabetic) and my car key, meaning I could not leave the car park.

I don't live in Norwich and had a long journey ahead. I had to arrange for the breakdown service to send a locksmith to attend to cut a new key and reprogramme the car, which took many hours resulting in a lengthy delay, overstaying by 5hrs 44 mins in total.

I appealed to Nexus under mitigating circumstances explaining the above and provided evidence of accident report and attendance of locksmith, but they have refused the appeal, on the following grounds and referred to POPLA:

"The Charge was issued and the signage is displayed in compliance with The Private Parking Sector Single Code of Practice and all relevant laws and regulations. 

Please note that this parking area is intended only for customers of the shops on these premises and not for the use of the surrounding area. Anyone using these parking facilities while spending part of their stay elsewhere does so at the risk of incurring a Charge.

We confirm the Charge was issued under Schedule 4 of the Protection of Freedoms Act 2012. As such, we are holding the registered keeper of the vehicle liable.

In light of this, on this occasion, your representations have been carefully considered and rejected."

Having read a lot of posts on these threads I think I'm unlikely to win an appeal to POPLA  but also haven't tried the Plan A route yet. 

I would appreciate any advice on best action now..

Plus please could any members local to Norwich confirm whether they know whether Savills are the correct company to appeal to as owners?
Has anyone had success in appealing to Savills or the owners of this specific car park?
Should I just take it to local press or MP?

Thanks very much