Mobile phone insurance

Phoenix72

BridgeRoad said:

Hello everyone, 
As an update: I've been offered a code for the full value of the phone. I would prefer a refund.I wonder if this will be a huge tussel or is a code for a new phone a code a good deal? It's been weeks of emails so far, and they largely ignore everything I write, including asking for details of their complaints procedure. I'm not sure how to proceed, so just wonder if anyone has experience and could advise? Should I accept the code or proceed with the complaint and ask for a refund instead? 

What does the policy say about payout following a claim? Not unusual for vouchers or similar to be offered.