Why did my smart phone lock up?

clive0510

Hi all. haven't posted on here for a few years now, but here's a question for mobile phone experts, probably about half my age. What would be the cause of my samsung smart phone locking up? when I turned it on, swipe the screen as normal, and it would come up with a key pad asking me for passwrd. I know the password, and it would not accept it. so took it to a phone shop earlier today, and asked the guy there what would be the cause, but all he was interested in was fixing it and taking my £20.00. any way its fixed now. so any suggestions as to the cause of this appreciated, and also what to do if it happens again? thanks.

elsien

What did your phone person say, when he fixed it for you?

clive0510

elsien said:

What did your phone person say, when he fixed it for you?

HE Said maybe the settings had changed, but he couldn't be sure. he was quick enough to take my £20. though. I'm just curious as to why it happened. never done it before. but its all up n running now that I've reinstalled google, my bank account, and every thing else.

400ixl

Sounds like he just did a factory reset via recovery mode if all your data and apps were wiped. This just pressing some buttons in the right order and anyone can do. Easy £20 for 30 seconds of work.

It could be one of many reasons as to why it had an issue, an OS or app update for example.

RumRat

Did he just turn it off and then back on again?

clive0510

RumRat said:

Did he just turn it off and then back on again?

I think not, because as with anything that goes wrong, I tried the old turn it off, leave it a few minutes turn it back on. It didnt work. 

Neil49

clive0510 said:

RumRat said:

Did he just turn it off and then back on again?

I think not, because as with anything that goes wrong, I tried the old turn it off, leave it a few minutes turn it back on. It didnt work. 

It's something like, press and hold the power and volume up buttons at the same time for a few seconds to get it to reset.