Close Brothers Savings website issues

Daz2009

Had a message to say I had a new document so logged into the website.That's as far as I can get,none of the options across the top will open,just get a spinning loading icon.
Tried on windows and android,chrome and opera,all the same.Guessing then it's a website issue rather than specific to me.
Anyone else having the same issue before I phone them tomorrow ?

ColdIron

Have you got a cookie manager?

Daz2009

ColdIron said:

Have you got a cookie manager?

I've never used the site before

Rheumatoid

working fine for me

ColdIron

We might be talking at cross purposes but if you've never used Close Brothers before how have they sent you a message and what's the document about?

Daz2009

ColdIron said:

We might be talking at cross purposes but if you've never used Close Brothers before how have they sent you a message and what's the document about?

I applied for an account a couple of weeks ago,they then sent me login details and I've just logged in today after getting the email to say I have a document to view ..... obviously I don't know what the document is because the website hangs after I log in

ColdIron

It seems a bit unlikely over several browsers but there may be an accept cookies or other dialogue that can't be seen or is off screen, especially if you have a cookie manager or other setting. Maybe try going to the site in incognito or private mode

Daz2009

ColdIron said:

It seems a bit unlikely over several browsers but there may be an accept cookies or other dialogue that can't be seen or is off screen, especially if you have a cookie manager or other setting. Maybe try going to the site in incognito or private mode

Just logged in on chrome on my phone, I never use chrome on my phone .I accepted cookies, logged in,for the 1st time ever on that browser on that device and the same issue occurs

As a last resort I switched to 5G and was able to open messages but still can't open documents.To be fair I didn't try to open messages before.
So still can't read whatever the document is 
I'll phone them tomorrow.
Cheers

Daz2009

Gave it one last go before phoning them and it's working now.....but there's no document lol
Edit,they have just informed me they are having difficulties with the online document area of their website 

legalfreak

I've got an account with Close Brothers Self Direct. On my Android phone I've always had a problem downloading their documents meaning they never download.
Don't recall an issue doing so with my laptop.