EasyJet Holiday Asking for more money?!

andrewash316_2

Afternoon,

We are due to on a family holiday to Turkey in May, found the holiday, best flights great accommodation and importantly in budget. All found with EasyJet Holidays so we paid in full. Job done. 

Just over a month before we travel (31days), they have said they need further a further £288 (roughly 12% of what we paid) from us and it needs to be paid 28 days before departure which is only giving us a few days to find the cash!

They have basically told us, to either cough up, find something else or cancel. Given the short notice I've been looking for alternative and as we're traveling with kids making the flights work for school holidays has been very limiting. The kids (11&6) know we've got the holiday booked and are excited.

Given the short amount of time, we are going to struggle finding these extra funds at such short notice. Has any one else experienced this with EasyJet Holidays, did you have any success raising a complaint or is it just a tough like it lump it moment 

I'd really appreciate your comments and recommendations on this matter? 

eskbanker

Have they given a reason for the increase?

andrewash316_2

No rational. Just an invoice email asking for more.. 
Apparently it hidden in the t&c 

eskbanker

They need to comply with their obligations under the Package Travel Regulations so can't just choose to change the price for the fun of it:

https://www.legislation.gov.uk/uksi/2018/634/regulation/10

elsien

I think I would be asking them to point out the exact bit of the terms and conditions that they say applies, and asking for a clear explanation as to the reason for a price rise given you've already contracted for the agreed price. 
I have had it happen a few years ago with a different package holiday provider but I was made aware of the possibility at the time of booking. I don't remember the full details but I think it was an increase due to cost of fuel. 

NoodleDoodleMan

andrewash316_2 said:

No rational. Just an invoice email asking for more.. 
Apparently it hidden in the t&c 

Then they need to direct you to the specific Ts&Cs - have you 'phoned them on this ?

bagand96

easyJet Holiday booking conditions can be found here: Booking Conditions (easyjet.com)

Section 10 is the relevant part

10. Price changes after making your booking

After you've made a confirmed booking for a holiday, there are limited circumstances in which the price of that holiday can increase. There will be no change to the price within 20 days of your departure date, but we can increase the price of your holiday at any time up to 20 days before the departure date if we need to do so because there's been a change in the cost of providing your holiday that's outside of our control, such as the cost of fuel or other power sources used for transportation, taxes or fees (such as tourist/airport/port taxes and fees), or exchange rates. If the price of your holiday does increase, you'll have to pay plus an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means you'll have to pay an amount that's more than 8% of your Holiday price, you'll have three choices, either: 1) accept the price increase; 2) you can accept a change to a different holiday that we offer you. If the holiday we offer is of equivalent or higher quality you won't have to pay more, and if it's of lower quality we'll refund the difference in price; or 3) if we can't offer an alternative, or if you don't want to accept the alternative holiday we offer, you can cancel and receive a full refund (except for any amendment charges you've paid). You need to decide on option 1), 2) or 3) within 14 days of the date we notify you of the price increase. If we do not hear from you, we shall send a reminder to you, and if you still do not respond then we may cancel your holiday and provide you with a refund. Should the cost to us of providing your holiday go down due to any of the changes mentioned above, then we'll refund the amount of the decrease that exceeds our administrative expenses of processing the refund.

The Package Travel Regulations 2018 (linked above) do allow holiday providers to pass on increase in costs of providing a holiday upto 8%.  Above 8% they have to give you the options above, which it seems they've done.  

Most tour operators will have this clause in their T&C's to reflect the Regulations.  That said it is quite rare to hear of it being enacted.  You should go back to easyJet Holidays and ask for an explanation of the increased costs, as per the PTR's and see what they say. You could also raise a complaint although they'll probably refer back to their terms.

andrewash316_2

Thank you everyone for your assist in the matter. 

We called EasyJet Holiday this morning.. they have confirmed the charge is in relation to a slight flight change (now leaving 5min later)

However! They confirmed this was an admin error at there end and no further payments will be needed! 

So relieved 

Westin

So was it that told you to this “ They have basically told us, to either cough up, find something else or cancel.” ?

Pollycat

andrewash316_2 said:

Thank you everyone for your assist in the matter. 

We called EasyJet Holiday this morning.. they have confirmed the charge is in relation to a slight flight change (now leaving 5min later)

However! They confirmed this was an admin error at there end and no further payments will be needed! 

So relieved 

I wonder what would have happened if you had simply paid the £288...

I also wonder how many other people have been asked for more money because of this admin error...

bagand96

Pollycat said:

andrewash316_2 said:

Thank you everyone for your assist in the matter. 

We called EasyJet Holiday this morning.. they have confirmed the charge is in relation to a slight flight change (now leaving 5min later)

However! They confirmed this was an admin error at there end and no further payments will be needed! 

So relieved 

I wonder what would have happened if you had simply paid the £288...

I also wonder how many other people have been asked for more money because of this admin error...

Indeed!  Wonder how many slip through the net.

Sounds like some sort of IT error.  easyJet are an established point to point airline that are venturing into the world of package holidays.  I wonder if the flight change at easyJet somehow caused easyJet Holidays to re-cost the flight at today's price?  Not very good though, especially if they aim to eat into the might of Jet2 and TUI's market share!

Glad you got a resolution OP, shows it's always worth asking the question.