Refund from Online Retailer

born_again

Allietee said:

eskbanker said:

Allietee said:
Thanks for replying @Okell however between yourself and @eskbanker neither of you appear to be able to direct us to an official body which is set up to enforce the CCR & CRA!

It is now understandable why they have stopped corresponding - no one will make them!

I am certain he will look into taking them to court as there is no alternative left to him.

Thank you

The only relevant "official body" here is the court system, but if you answer the questions asked then it may be possible to offer guidance about how best to approach the matter.

Thanks @eskbanker, although we appreciate your kind offer there is obviously no point in us rehashing everything we have already gone through. We have followed all advice posted on this site about how to go through the process of requesting a refund and just wanted to know where next to take it, thank you for your time

Without knowing where it was bought from make it impossible to give the correct advice. As UK or non UK co make the world of difference.

powerful_Rogue

Allietee said:

Hi eskbanker, thanks for replying so quickly.

He has been corresponding with them since 25th March, having received the goods on the 22nd.

His emails have been constructed following all the lines of advice given re the Consumer Contracts Regulations and Consumer Rights Act.

The 7 days email informed them he intended to take it to the CO and OFT but upon further investigation these 2 offices which we as consumers are directed to no longer appear to exist!

We are no left wondering what our next step should be as there does not appear to be anyone enforcing the above legislation.

Jeez, I haven't seen them referenced in a very very long time! Could be why the company are now ignoring you. Often people quote wrong legislation or the old 'I'm going to trading standards'.

Court is your only option, but without more information that you seem unwilling to provide, you could be throwing good money after bad.