Retailer and manufacturer not honouring 5 year parts and labour guarantee on appliance

ceena1

sheramber said:

Normally you have to register the product to get the guarantee.

Their website says a postcard is enclosed for you to complete and send back to register.

Thank you for your response. I actually have the fridge registered using the postcard. So they acknowledge that I have the guarantee and it covers me until 28/07/2025. But it seems this guarantee is useless and not worth anything. 

user1977

ceena1 said:

user1977 said:

ceena1 said:

they are offering a partial refund as they are deducting an amount equivalent to how long I've used the appliance for. 

That is what your statutory rights entitle you to. Bear in mind what you ought to have is a 4 year old (working) fridge, so you're not entitled to a shiny new one. I'd probably take the money and run.

I would happily take a functioning used fridge but what is being offered would not cover for an equivalent. I have a larder tall fridge that has to be specific dimensions and fitted with a slider fitting and that limits my options. 

As you wish...but I'd rather just get a new fridge (and accept the contribution towards it) rather than spend months pursuing (possibly fruitless) legal action while fridgeless....

sheramber

They appear to be saying that since they cannot fix it the warranty is obsolete and telling you to calim from the retailer  under your Consumer Rights.

born_again

ceena1 said:

sheramber said:

Normally you have to register the product to get the guarantee.

Their website says a postcard is enclosed for you to complete and send back to register.

Thank you for your response. I actually have the fridge registered using the postcard. So they acknowledge that I have the guarantee and it covers me until 28/07/2025. But it seems this guarantee is useless and not worth anything. 

If they can fix the item, then it is not given it's a parts & labour guarantee..

As ever the devil is in the detail.

ceena1

born_again said:

ceena1 said:

sheramber said:

Normally you have to register the product to get the guarantee.

Their website says a postcard is enclosed for you to complete and send back to register.

Thank you for your response. I actually have the fridge registered using the postcard. So they acknowledge that I have the guarantee and it covers me until 28/07/2025. But it seems this guarantee is useless and not worth anything. 

If they can fix the item, then it is not given it's a parts & labour guarantee..

As ever the devil is in the detail.

Thanks. What I struggle to understand is if their engineer has stated in his report that it is not economical to repair therefore they won't repair the appliance, then does that not mean the manufacturers can always use the same excuse every time a customer has a breakdown of appliance and tries to claim on their guarantee? Why would a manufacturer even bother trying to fix an appliance under guarantee if they can easily say it can't be fixed? It's seems like an easy way to avoid doing anything at all. 

Per my latest search online, a parts and labour guarantee is a full guarantee where the faulty product is either repaired or replaced if a problem develops during the guarantee cover period. Also I believe as the guarantee is issued by the manufacturer, they are liable to honour it (rather than the retailer). 

Others with a similar issue may find this link useful: Https / www. mylawyer.co.uk / guarantees-and-warranties-a-A76076D76695/

PHK

ceena1 said:

born_again said:

ceena1 said:

sheramber said:

Normally you have to register the product to get the guarantee.

Their website says a postcard is enclosed for you to complete and send back to register.

Thank you for your response. I actually have the fridge registered using the postcard. So they acknowledge that I have the guarantee and it covers me until 28/07/2025. But it seems this guarantee is useless and not worth anything. 

If they can fix the item, then it is not given it's a parts & labour guarantee..

As ever the devil is in the detail.

Thanks. What I struggle to understand is if their engineer has stated in his report that it is not economical to repair therefore they won't repair the appliance, then does that not mean the manufacturers can always use the same excuse every time a customer has a breakdown of appliance and tries to claim on their guarantee? Why would a manufacturer even bother trying to fix an appliance under guarantee if they can easily say it can't be fixed? It's seems like an easy way to avoid doing anything at all. 

Per my latest search online, a parts and labour guarantee is a full guarantee where the faulty product is either repaired or replaced if a problem develops during the guarantee cover period. Also I believe as the guarantee is issued by the manufacturer, they are liable to honour it (rather than the retailer). 

Others with a similar issue may find this link useful: Https / www. mylawyer.co.uk / guarantees-and-warranties-a-A76076D76695/

You've not read that properly. It says May not Will. The article is very hand waving, light on facts  and not very good in my opinion.