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E.on billing us for 1.8K elec despite only have a prepaid meter??? Help

PabloandEm · 2024-04-23 11:32:42

We have recently moved house and as is expected we closed our account with E.on as it was a pre pay and our new house has a different supplier. We have now recieved a bill for 1.8K for electricity used from 2021 until February 2024. We were tenants and the meter failed so a new meter was installed by E.on on the 21st March…

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Zandoni Posts: 3,465 Forumite

24 April 2024 at 7:15AM

You don't need to prove you have been topping your card up, they need to prove that you owe the money and explain how that can happen with this type of meter. Tell them you'd like to make a formal complaint because you don't understand how you can possibly owe any money.

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