PCN

Coupon-mad

But you know from the Discontinuances thread, that happens later.

These early steps are normal.

Kd80

Hi, could anyone please offer some thoughts on my WS. Do I need to state any other similar cases? Thank you

Background

1. On 23 December 2023, I drove to The Maltings, Colchester, to visit the Knight Pavilion Restaurant, which is located above the underground car park in question.

2. I was both the registered keeper and the driver of the vehicle on the date in question.

3. My visit to the Knight Pavilion Restaurant was for the purpose of dining there, and I used the parking space designated for their customers.

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Parking Signage and Instructions

1. Upon arrival, I parked in a bay directly outside the restaurant’s signage, which clearly stated “2 hours free parking” with payment required only after the 2 hours had elapsed.

2. The underground car park was poorly lit at the time, making it difficult to read any other signs or information. Any further signage was cluttered and not prominent.

3. I spoke to a member of the restaurant staff to confirm the parking rules. They advised me that parking was free for the first two hours and that if I stayed longer, I should pay via the Parkonomy app after the free period had ended.

4. I followed these instructions exactly: I downloaded the Parkonomy app and entered my parking time after the two free hours had passed.

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Why I Dispute the Claim

1. I believe I complied fully with the parking terms as I understood them, based on the restaurant signage and staff guidance.

2. Any unclear or contradictory signage in the underground car park was not sufficiently visible due to poor lighting, small print, and clutter.

3. The car park was virtually empty, and there was no financial loss to the Claimant.

4. I contend that any alleged breach of terms was caused by the Claimant’s failure to provide adequate and prominent signage, not by any failure on my part to comply.

Coupon-mad

Good background but there is more to add.

You need to re-read the second post of the Newbies thread where a whole suggested list of exhibits is there for you.

You also need a Statement of Truth and a separate page of your costs for attending.

Here's a recent one (only look at people's FINAL effort):

https://forums.moneysavingexpert.com/discussion/6592669/claim-form-received-from-uk-car-management-limited/p10

The case law they use probably DOESN'T relate to your claim so don't copy that. I'm showing you that one to demonstrate what else you are missing,

Kd80

Thank you, I'm in the process of adding more info. I've checked the courts and Total Car Parks ( DCB Legal ) have paid the court fee. Was hoping they would discontinue. Has anyone dealt with Total Car Parks?

Coupon-mad

Kd80 said:

Thank you, I'm in the process of adding more info. I've checked the courts and Total Car Parks ( DCB Legal ) have paid the court fee. Was hoping they would discontinue. Has anyone dealt with Total Car Parks?

Yes they tend to continue to hearings. I recall a case, last month or so. The Defendant won! Haven't looked for it but it is in this forum.

This month, we need you: PLEASE bookmark this thread below and do the government's Public Consultation if you haven't done it yet. Their proposals are wrong. We must stop them.

See this thread: -

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

We need every poster to come back & complete this vital Consultation before the deadline! Just 2 weeks left but please don't rush it. You can do some then save it and come back to it as you have time.

We understand that you may need some pointers. It looks laborious, we get that.

So to try to help, I've written some guidance on that thread.

Any questions on the Consultation please ask - on the dedicated thread - but I've covered up to question 20 already in that first post, openly telling everyone what I'm going to put and/or what sort of evidence you might wish to use for your response, if you agree with what we'll be saying from our experience.

Whilst your answers must of course be your own, there are vital points to safeguard motorists interests to make, that many people may not think of without our guidance because we see cases every day and we know the legal background.

However, people like you have lived & breathed the intimidation, greed and unfairness first hand so your voice is needed!

Kd80

Thank you, I've found the post and similar to my case. 

Gr1pr

Please alter the thread title to something more suitable like 

Total Car Parks court claim,  WS Stage