Automobile Association breakdown service App usability

duckgybe

To report a vehicle breakdown just call phone  number +44 330 102 9981

But here's the challenge if you use the smartphone AA App to report a breakdown.

The sequence of screens:

I've  broken down

Report broken down

Continue logged out

Are you with your vehicle

Vehicle location found

Add a vehicle

Registration

Is this your vehicle

What's the problem? ... Something else

The problem isn't listed here

Your details  (I have AA breakdown cover with my bank account)

    Title

    First name

    Last name

    Postcode

    Phone number

Send

You need to call us

+44 330 102 9981

... press 1

Success

So Forum members you may save the the time used in ploughing through the App and just call phone  number +44 330 102 9981

born_again

Or better still if you have the SOS button in your car. Use that 👍

400ixl

If you select the "Something else" option they are likely to want you to call then to explain what that something else of a breakdown is.

Hardly surprising and if you had selected an option which was listed then you likely wouldn't need to have called them.

Not sure what the question here is? Looks like its just a rant.

Hoenir

Can be a long wait on the phones if their busy. Also not easy to communicate when on the side of an extremely busy motorway. 

Mildly_Miffed

I used the AA phone line last year.

After going through the houses, it turned out to be a LOT easier to use the app.

Take a minute or two to set the app up beforehand, then it has all your details in.

531063

Hoenir said:

Can be a long wait on the phones if their busy. Also not easy to communicate when on the side of an extremely busy motorway. 

Tha'ts why they have emergency phones on the motorway