Online retailer refunds money and cancels the order

Hoenir

What did the ad say though? Be unusual for the same code to be allowed to be applied to multiple purchases of the of products. Simply results in abuse. 

MattMattMattUK

Terry_S_Mc said:

powerful_Rogue said:

powerful_Rogue said:

How much was the item? What was the discount? What was the final price?

I noticed you didn't answer this question, so i'm guessing the deal was too good to be true.

Sounds like a unilateral mistake.

I don't want to say what the name of the company is or how much the products were that I purchased as that is personal and not important here. 

It is entirely important if you want an accurate answer. Now you may not want to give that information, that is your choice, but it likely means the discussion ends where it currently is, which is you have no further rights than to get your money back, which is what you already have.

RefluentBeans

Terry_S_Mc said:

powerful_Rogue said:

powerful_Rogue said:

How much was the item? What was the discount? What was the final price?

I noticed you didn't answer this question, so i'm guessing the deal was too good to be true.

Sounds like a unilateral mistake.

I don't want to say what the name of the company is or how much the products were that I purchased as that is personal and not important here. 

As others have said, it gives context. Appreciate you may not want to give specifics, but ball parks will be fine. For example, a £100 order coming to £80? £60? £20? 

You can see how moving from one end goes from a more genuine discount to what is described as a unilateral mistake. 

It’s the classic thing you see every so often on social media that Amazon makes a pricing error putting a high end product at 99.9% off and everyone buying one thinking it’s an air tight deal, only to see Amazon just cancels the orders. 

If you can’t provide any context, makes me think you knew it was too good to be true.

robatwork

Terry_S_Mc said:

powerful_Rogue said:

powerful_Rogue said:

How much was the item? What was the discount? What was the final price?

I noticed you didn't answer this question, so i'm guessing the deal was too good to be true.

Sounds like a unilateral mistake.

I don't want to say what the name of the company is or how much the products were that I purchased as that is personal and not important here. 

Almost if not every online retailer now has a term that the contract isn't formed until you get shipment notification. So unless you want to give specifics, all you will get is that general information that you have no consumer rights beyond refund in this case. 

user1977

Terry_S_Mc said:

powerful_Rogue said:

powerful_Rogue said:

How much was the item? What was the discount? What was the final price?

I noticed you didn't answer this question, so i'm guessing the deal was too good to be true.

Sounds like a unilateral mistake.

I don't want to say what the name of the company is or how much the products were that I purchased as that is personal and not important here. 

It might be "personal" (though not sure how that matters among anonymous forum members) but it is important here, because it makes a difference to how plausible the price might have been.

(and also to the economics of you pursuing the matter if you had a claim)

Vectis

Terry_S_Mc said:

powerful_Rogue said:

powerful_Rogue said:

How much was the item? What was the discount? What was the final price?

I noticed you didn't answer this question, so i'm guessing the deal was too good to be true.

Sounds like a unilateral mistake.

I don't want to say what the name of the company is or how much the products were that I purchased as that is personal and not important here. 

So, it WAS a too good to be true offer, which was obviously a mistake?

Also, I'd love to know what's 'personal' about the name of a company or the price of something?

To say it's 'not important here' is obviously nonsense. You've found an offer which is too good to be true, and you're trying to find a way to make the company stick by their obvious mistake.

The company made a mistake, you haven't lost out, end of story.