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ATM TOOK MY CASH BACK

ON 8TH MARCH I WENT TO WITHDRAW CASH FROM AN ATM AT MY LOCAL ASDA STORE.I REQUESTED THE AMOUNT I NEEDED BUT AFTER TAKING MY CARD AND RECEIPT WHICH SHOWED THE FULL AMOUNT,i WENT TO TAKE MY CASH BUT ONLY GOT £100 ,THE ATM TOOK BACK THE REST WHCH I COULD SEE SITTING BEHND THE DISPENSER SLOT.MY BANK CREDITED THE LOST AMOUNT TO MY ACCOUNT BUT ARE NOW SAYING THE ATM WAS WORKING CORRECTLY AND ARE NOW CLAIMING BACK THE AMOUNT THEY CREDITED.I DID NOT RECEIVE THE FULL AMOUNT I REQUESTED.

Comments

  • Nasqueron
    Nasqueron Posts: 10,151 Forumite
    Tenth Anniversary 10,000 Posts Photogenic Name Dropper
    Last time I had this issue I spoke to the bank immediately and they cleared it back at the end of the day

    How can you "only get £100" - ATMs always dispense the bills in a wad, do you mean you were taking a few notes at a time and the rest got taken?

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • nottsphil
    nottsphil Posts: 599 Forumite
    Part of the Furniture 500 Posts Name Dropper
    edited 19 April 2024 at 3:17PM
    Did you take a picture of the cash that you COULD SEE SITTING BEHND THE DISPENSER SLOT? It's surely obvious that that evidence would disappear into the next customer's hand.
  • Rob5342
    Rob5342 Posts: 2,138 Forumite
    1,000 Posts Second Anniversary Name Dropper
    edited 20 April 2024 at 6:21AM
    Please don't shout, it puts people off replying to you.
  • harz99
    harz99 Posts: 3,688 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Home Insurance Hacker!
    Not an uncommon problem with Asda cash machines, supposedly as an anti theft precaution the machines are adjusted to only push out a quite narrow strip of notes making it difficult to snatch and run.

    The machines have no warning of this, nor that a very limited time is available to both collect card and withdraw notes, before those notes are pulled back.

    I think the OP is wrong in saying they could see their other notes in the dispenser, as far as I'm aware any kept notes or cards drop into a container under the dispenser mechanism.

    When this happened to me the machine grabbed the whole lot just as I was attempting to use one hand to extract the notes, there was nothing visible in the slot.

    I avoid Asda cash machines now!
  • Miles86
    Miles86 Posts: 45 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Nasqueron said:
    Last time I had this issue I spoke to the bank immediately and they cleared it back at the end of the day

    How can you "only get £100" - ATMs always dispense the bills in a wad, do you mean you were taking a few notes at a time and the rest got taken?
    Indeed. Taking a few notes rather than the full amount in one go is a common scam method employed by fraudsters.
  • Miles86 said:
    Nasqueron said:
    Last time I had this issue I spoke to the bank immediately and they cleared it back at the end of the day

    How can you "only get £100" - ATMs always dispense the bills in a wad, do you mean you were taking a few notes at a time and the rest got taken?
    Indeed. Taking a few notes rather than the full amount in one go is a common scam method employed by fraudsters.
    Forgive me - don't understand the mechanism of this scam method, please explain.
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