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SMART METER
shirleysharpe
Posts: 1 Newbie
in Energy
Currently in the middle of a smart meter saga with British Gas so thought I would post some of my "learnings"
Story is:
Have totally revamped my energy supply (panels, battery, ashp) and wanting to get best tariffs needed to have a smart meter installed. Installation occurred 16th Feb, engineer confirmed working on the day and again a week later when I asked him to check while he was removing the gas meter. Official British Gas lead time = max 14 days. saga chat saga chat saga chat etc. complaint, and new engineer visited 15th April & correctly installed meter - it went from "not commissioned" to commissioning and my IHD working in about 30mins.
24 hours later tariff picked up
24 hrs after that meter readings not being read
saga chat - told meter not working, didn't believe it so read fora again
Best piece of advice: Download the Bright App
App downloaded, signed up to and Lo and Behold Smart Meter is working, is registered on the DCC that all suppliers use to collect data
I still have to finish the job with British Gas because they are clearly not bothering to check the DCC yet but I have 2 other pieces of advice and one question
Be persistent
Request an engineer visit to confirm device working
My question is, beyond being persistent, is there anything technical, other than my screenshots of the DCC data, that I can use to help British Gas with their inability to fix this?
Story is:
Have totally revamped my energy supply (panels, battery, ashp) and wanting to get best tariffs needed to have a smart meter installed. Installation occurred 16th Feb, engineer confirmed working on the day and again a week later when I asked him to check while he was removing the gas meter. Official British Gas lead time = max 14 days. saga chat saga chat saga chat etc. complaint, and new engineer visited 15th April & correctly installed meter - it went from "not commissioned" to commissioning and my IHD working in about 30mins.
24 hours later tariff picked up
24 hrs after that meter readings not being read
saga chat - told meter not working, didn't believe it so read fora again
Best piece of advice: Download the Bright App
App downloaded, signed up to and Lo and Behold Smart Meter is working, is registered on the DCC that all suppliers use to collect data
I still have to finish the job with British Gas because they are clearly not bothering to check the DCC yet but I have 2 other pieces of advice and one question
Be persistent
Request an engineer visit to confirm device working
My question is, beyond being persistent, is there anything technical, other than my screenshots of the DCC data, that I can use to help British Gas with their inability to fix this?
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