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Car has been written off - what are my rights regarding valuation and Coparts?

jacobsdaduk
jacobsdaduk Posts: 168 Forumite
Part of the Furniture Combo Breaker
edited 17 April 2024 at 11:57AM in Consumer rights
My car has been written off in a non-fault accident.

The Insurer (Ticker) is refusing to offer a value until the car is taken away by Coparts.

My understanding is that I don't have to release the car until a valuation is agreed, but the claims handler isn't having any of it.

What are my rights, please? I don't trust Coparts to take it until valuation agreed. 

Thank you in advance.
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Comments

  • DullGreyGuy
    DullGreyGuy Posts: 18,613 Forumite
    10,000 Posts Second Anniversary Name Dropper
    My car has been written off in a non-fault accident.

    The Insurer (Ticker) is refusing to offer a value until the car is taken away by Coparts.

    My understanding is that I don't have to release the car until a valuation is agreed, but the claims handler isn't having any of it.

    What are my rights, please? I don't trust Coparts to take it until valuation agreed. 

    Thank you in advance.
    Are you claiming off your insurance or the third party's?
  • TELLIT01
    TELLIT01 Posts: 18,639 Forumite
    Part of the Furniture 10,000 Posts Name Dropper PPI Party Pooper
    In theory the value should be the cost of replacing the car with another of similar age and condition.  The reality seems to be that the offer will be nearer to 'bottom book' trade in price.
  • Brie
    Brie Posts: 16,974 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Is the car truly a write off or just too expensive to repair?  

    Have you checked what it would cost to buy the same car? 

    I had to go to Autotrader and find a similar car to mine - same make, model, year, condition and tell the insurer that's the figure I would take.   There was a lot of harrumphing and some negotiation but in the end they paid me an adequate amount and I kept the car and got it repaired myself.  
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  • DullGreyGuy
    DullGreyGuy Posts: 18,613 Forumite
    10,000 Posts Second Anniversary Name Dropper
    Brie said:
    Is the car truly a write off or just too expensive to repair?  
    Very few cars are a Cat A and therefore a true right off, 95%+ of cars its not economical to repair
  • jacobsdaduk
    jacobsdaduk Posts: 168 Forumite
    Part of the Furniture Combo Breaker
    My car has been written off in a non-fault accident.

    The Insurer (Ticker) is refusing to offer a value until the car is taken away by Coparts.

    My understanding is that I don't have to release the car until a valuation is agreed, but the claims handler isn't having any of it.

    What are my rights, please? I don't trust Coparts to take it until valuation agreed. 

    Thank you in advance.
    Are you claiming off your insurance or the third party's?
    My own insurance policy. TP has accepted liability.
    Happy with my advice? The please use the 'thanks' button vvvvvvvvvvvvv
  • jacobsdaduk
    jacobsdaduk Posts: 168 Forumite
    Part of the Furniture Combo Breaker
    The point I'm trying to get to is this: Can my insurer INSIST I allow my car to be handed over to Copart before making me an offer?
    Happy with my advice? The please use the 'thanks' button vvvvvvvvvvvvv
  • Ectophile
    Ectophile Posts: 8,427 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    The problem is that they won't know what the car was actually worth until they get to examine it.  For all they know, the car could have been immaculately maintained, or it could be a complete shed that would have failed the next MOT.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
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