Hard Inquiry for refinance advertised as favorable

HelpWithFinances

Experian suggested a refinance of an auto loan that would save $1000 by dropping my interest 1%. Creditor performed a hard inquiry, then contacted my current creditor and came back with the bad news that the interest rate would actually be higher and the only possible benefit would be lower monthly payments. Is this hard inquiry possible to have removed? In the past I have only had soft inquiries performed prior to receiving the details of the loan.

Nasqueron

I'd suggest posting on a US forum for advice, this is a UK site