How far back can HMRC chase me for underpaid PAYE tax?

I've found out that I owe 3.5k for 18/19 and another £500 prior to that. When I log on to my .GOV it says I owe no tax. I have been issued 16 tax codes in 2 years (only changed jobs twice in this period). I have most of the history but can't work it out. Tried calling them an going through it all (2hrs 45mins on the phone -really bad line and couldn't understand accent). After they admitted some of it should have been adjusted through my tax code but wasn't, I asked for further info. They said it was too old for them to see but I could apply for it on .GOV -which I have done, but it says it may take 28 days to get it, which has put me beyond the 28 days they gave me to pay. Trying to call them to explain that they are holding themselves up!!! but can't get through. Do I have to pay back tax this old, especially if they can't provide the reasons for it evidentially?
Any help would be gratefully received!
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