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British gas miscalculated bills
Comments
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By Smart Meter do you mean the one in the outdoor meter box or garage ? That's the important one - you can ignore the In House Display in the kitchen.
Try pressing a button to liven up the display - on the electric look for a kWh screen; for gas a M3 screen. Give these readings to BG
Never pay on an estimated bill. Always read and understand your bill0 -
sorry, i wasn't clear enough - the meter itself is working just not working as a smart meter. i can take the reading by myself (like with non smart meters) but the meter isn't sending them either to display or BG0
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The meter isn't a massive problem here - i can always take readings like in the past
but the incorrect billing is. and BG doesn't see any issue here 0 -
I think there's been a number of reports of BG messing up bills and doing odd recalcs.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅🏅0 -
Use your own readings and do some simple calcs to work out the cost. Then - less any DD's - put enough aside once BG has sorted themselves out.Never pay on an estimated bill. Always read and understand your bill1
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