British gas miscalculated bills

zyta555

Hi. Ive been moved into new system in 2022 and since that time my smart meter isn't working at all. Also since the transition my bills got errors : BG is charging me multiple times for the same period. Anyone else got the same issue?

Robin9

By Smart Meter do you mean the one in the outdoor meter box or garage ?    That's the important one - you can ignore the In House Display in the kitchen.

Try pressing a button to liven up the display -  on the electric look for a kWh screen; for gas a M3 screen. Give these readings to BG

zyta555

sorry, i wasn't clear enough - the meter itself is working just not working as a smart meter. i can take the reading by myself (like with non smart meters) but the meter isn't sending them either to display or BG

zyta555

The meter isn't a massive problem here - i can always take readings like in the past but the incorrect billing is. and BG doesn't see any issue here

Brie

I think there's been a number of reports of BG messing up bills and doing odd recalcs.  

Robin9

Use your own readings and do some simple calcs to work out the cost. Then  - less any DD's -  put enough aside once BG has sorted themselves out.