B&Q Damaged Goods

greyteam1959

I received a delivery of flat packed bedroom units from B&Q about 6 weeks ago.
On opening the boxes several parts of the units had damages.
It was obvious that the damage was caused during manufacture not during transport.
I contacted B&Q the same day & sent them pictures of the damages.
Despite several emails & several phone calls I am getting knowwhere with a resolution.
I keep getting ( from a foreign call centre ) the usual crap about high calls volumes etc etc.
Any ideas what to do to get a sensible response from them ??

Alderbank

Who exactly did you purchase from, B&Q themselves or one of their 'partner companies'?

Martyn_H

Not an answer to your question but I've found IKEA products to be very well made and packaged if you decide to look elsewhere.

greyteam1959

Alderbank said:

Who exactly did you purchase from, B&Q themselves or one of their 'partner companies'?

Ordered the items in store from B&Q.
Their Atomia range.

greyteam1959

Martyn_H said:

Not an answer to your question but I've found IKEA products to be very well made and packaged if you decide to look elsewhere.

Nothing wrong with the quality at all.
Just the damages 

sheslookinhot

I would visit them at the store

brianposter

Phone numbers for individual stores seem to be readily available.

greyteam1959

I might just do that 
Although I think that they will just tell me to contact customer services.

HampshireH

The first place I would have gone us back to the shop.

If they direct you to customer services, that's fine get them to make the call for you whilst you are there to ensure a resolution 

TELLIT01

How long after purchase did you open the packaging and discover the damage?

greyteam1959

Purchased on the 8th delivered on the 13th.
Packages opened on the 14th.