Natwest Fraud

mjmages

I've recently been a victim of fraud via the Emergency Cash function, that Natwest offers.
I have been refunded the money taken and a very small amount as compensation, but I'm wondering if I need to take this further with the Ombudsman.

I was told by my bank that 3 failed attempts, prior to the successful one, were made on my account, but I was not made aware of this. I had no clue any fraudulent activity had been attempted on my account. I would expect that after the first attempt I would've been contacted to ask if it were me and maybe change my security info.

Do you think its worth trying with the Ombudman?

Aylesbury_Duck

mjmages said:

I've recently been a victim of fraud via the Emergency Cash function, that Natwest offers.
I have been refunded the money taken and a very small amount as compensation, but I'm wondering if I need to take this further with the Ombudsman.

I was told by my bank that 3 failed attempts, prior to the successful one, were made on my account, but I was not made aware of this. I had no clue any fraudulent activity had been attempted on my account. I would expect that after the first attempt I would've been contacted to ask if it were me and maybe change my security info.

Do you think its worth trying with the Ombudman?

Need?  

How much are you after?

born_again

What do you think the Ombudman will do?
They can't do anything about systems such as this. 
You got money back & GofGW for it.

eskbanker

As above, FOS will only be interested in how the bank dealt with the matter after it was spotted, rather than considering what could potentially have been done to prevent it, so if they've refunded the money then they're the ones who've been defrauded and you're better than all square financially....

cymruchris

mjmages said:

I've recently been a victim of fraud via the Emergency Cash function, that Natwest offers.
I have been refunded the money taken and a very small amount as compensation, but I'm wondering if I need to take this further with the Ombudsman.

I was told by my bank that 3 failed attempts, prior to the successful one, were made on my account, but I was not made aware of this. I had no clue any fraudulent activity had been attempted on my account. I would expect that after the first attempt I would've been contacted to ask if it were me and maybe change my security info.

Do you think its worth trying with the Ombudman?

No - there's no reason to go to the ombusdman. You've had your money back and a token gesture. You're back in the same position as before it happened, so there's nothing for the ombudsman to decide on. If you're unhappy - change to a bank that doesn't have the emergency withdrawal option.

TELLIT01

The OP just shows the 'compensation culture' which has become pretty much the norm now.  They lost nothing and were given an ex-gratia payment but seem to want more.  I'm not particularly blaming the OP for that, it's more a sign of how closely we are now following the American model of 'somebody must be to blame and I want money for it'.

outtatune

People who are requesting an emergency withdrawal are likely to be under a lot of stress; they've lost their wallet/purse, quite possibly their phone, they have possibly been the victim of a crime, they may have been drinking, they may be in an unfamiliar place. It shouldn't be any surprise that genuine customers don't get the details right first time.

Natwest could make the requirements more stringent,which may well mean people in genuine distress can't access the service, or they could accept that some fraudulent transactions could go through and be prepared to foot the bill themselves. They seem to have taken the second option, and that seems very reasonable to me.