Charities board update
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total giving

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has anyone had luck contacting them as I've been trying to for over 4 years to claim our charities gift aid, every thing at tax office is correct but TG  comes back as authorisation issue 

Comments

  • Savvy_Sue
    Savvy_Sue Posts: 47,303 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Have you tried a comment on their Facebook page? Or via Twitter (which is now called X but they haven't yet updated their webpage ...) I haven't looked to see how often they use those channels but could be worth a punt. Obviously don't give away too many of your own details.

    I did find this: 

    WE READ EVERY EMAIL
    Send your ideas to feedback@totalgiving.co.uk

    And on the same page:

    PHENOMENAL TECHNICAL SUPPORT
    Average support response time of 1 hour between 9am – 5pm Monday to Friday.

    Urgent enquiries are dealt with quickly outside of office hours.

    Let us know how you get on ... 
    Signature removed for peace of mind
  • penners324
    penners324 Posts: 3,511 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Threaten them with legal action.

    Going to Money Claim Online is the best bet
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