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Charities board update
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Please note, our Forum rules no longer allow the posting of links to personal fundraising or crowdfunding pages, such as JustGiving. You can read the full set of our Forum rules here.
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Have you tried a comment on their Facebook page? Or via Twitter (which is now called X but they haven't yet updated their webpage ...) I haven't looked to see how often they use those channels but could be worth a punt. Obviously don't give away too many of your own details.
I did find this:
WE READ EVERY EMAIL
Send your ideas to feedback@totalgiving.co.uk
And on the same page:PHENOMENAL TECHNICAL SUPPORTAverage support response time of 1 hour between 9am – 5pm Monday to Friday.
Urgent enquiries are dealt with quickly outside of office hours.
Let us know how you get on ...Signature removed for peace of mind0 -
Threaten them with legal action.
Going to Money Claim Online is the best bet0
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