Smart Meter - Switching electric supplier

Unspoken

Hi all,

recently moved into a new house and the previous owner had her gas with British Gas and electricity with EDF. 

I recently changed it so both gas and elec are with British Gas. 

My question is can British Gas remove my current smart meter which was fitted by edf and then install their own? Or can British Gas use the same smart meter? 

I’m having issues with them setting up the smart meter for my gas as well because they need edf to supply them the current reading of the meter first. 

Robin9

The meters do not get changed.

Can you confirm that when you moved in you contacted Edf  and gave them meter reads - only then can you move yo BG,

Unspoken

Robin9 said:

The meters do not get changed.

Can you confirm that when you moved in you contacted Edf  and gave them meter reads - only then can you move yo BG,

I couldn’t give them the reading as I was unable to open the smart meter cabinet. But I got the letter saying the switch is complete but BG can’t setup the meter reading for the gas or electric until edf give them the final reading. 

I should be able to open the cabinet by Friday and see if bg will take the reading from me. 

What makes it more difficult is you can’t speak to anyone on the phone. They just direct you to the web chat which is not helpful. 

MP1995

So how did you confirm that the people you bought the house off have given accurate move out readings? 

Reed_Richards

If your meter is in an external cabinet there may be a sort of key required to open it but any key of the right sort will open any cabinet and the keys only cost a few pounds.  Search "meter box key" and you will see lots you can purchase.  Maybe you know this already, have ordered one and it's arriving on Friday?

Thomo278

You can also just use a pair of long nosed pliers!!🤷🏼‍♂️

Alnat1

Thomo278 said:

You can also just use a pair of long nosed pliers!!🤷🏼‍♂️

Or the 8mm whatsit in a socket set 

Unspoken

Reed_Richards said:

If your meter is in an external cabinet there may be a sort of key required to open it but any key of the right sort will open any cabinet and the keys only cost a few pounds.  Search "meter box key" and you will see lots you can purchase.  Maybe you know this already, have ordered one and it's arriving on Friday?

Yep already ordered on

Unspoken

Thomo278 said:

You can also just use a pair of long nosed pliers!!🤷🏼‍♂️

Well I would have but when I need some of my tools I can never find them. Nothing new. Happens to me often 🤦🏾‍♂️