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Smart Meter - Switching electric supplier

Unspoken
Unspoken Posts: 8 Forumite
First Post
Hi all,

recently moved into a new house and the previous owner had her gas with British Gas and electricity with EDF. 

I recently changed it so both gas and elec are with British Gas. 

My question is can British Gas remove my current smart meter which was fitted by edf and then install their own? Or can British Gas use the same smart meter? 

I’m having issues with them setting up the smart meter for my gas as well because they need edf to supply them the current reading of the meter first. 

Comments

  • Robin9
    Robin9 Posts: 13,052 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The meters do not get changed.

    Can you confirm that when you moved in you contacted Edf  and gave them meter reads - only then can you move yo BG,
    Never pay on an estimated bill. Always read and understand your bill
  • Unspoken
    Unspoken Posts: 8 Forumite
    First Post
    Robin9 said:
    The meters do not get changed.

    Can you confirm that when you moved in you contacted Edf  and gave them meter reads - only then can you move yo BG,
    I couldn’t give them the reading as I was unable to open the smart meter cabinet. But I got the letter saying the switch is complete but BG can’t setup the meter reading for the gas or electric until edf give them the final reading. 

    I should be able to open the cabinet by Friday and see if bg will take the reading from me. 

    What makes it more difficult is you can’t speak to anyone on the phone. They just direct you to the web chat which is not helpful. 
  • MP1995
    MP1995 Posts: 495 Forumite
    100 Posts Name Dropper
    So how did you confirm that the people you bought the house off have given accurate move out readings? 
  • Reed_Richards
    Reed_Richards Posts: 5,459 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 11 April 2024 at 5:39AM
    If your meter is in an external cabinet there may be a sort of key required to open it but any key of the right sort will open any cabinet and the keys only cost a few pounds.  Search "meter box key" and you will see lots you can purchase.  Maybe you know this already, have ordered one and it's arriving on Friday?
    Reed
  • You can also just use a pair of long nosed pliers!!🤷🏼‍♂️
  • Alnat1
    Alnat1 Posts: 4,073 Forumite
    1,000 Posts Fourth Anniversary Photogenic Name Dropper
    Thomo278 said:
    You can also just use a pair of long nosed pliers!!🤷🏼‍♂️
    Or the 8mm whatsit in a socket set 
    Barnsley, South Yorkshire
    Solar PV 5.25kWp SW facing (14 x 375) installed Mar 22 
    Lux 3.6kw hybrid inverter and 9.6kw Pylontech batteries 
    Daikin 8kW ASHP installed Jan 25
    Octopus Cosy/Fixed Outgoing 
  • Unspoken
    Unspoken Posts: 8 Forumite
    First Post
    If your meter is in an external cabinet there may be a sort of key required to open it but any key of the right sort will open any cabinet and the keys only cost a few pounds.  Search "meter box key" and you will see lots you can purchase.  Maybe you know this already, have ordered one and it's arriving on Friday?
    Yep already ordered on
  • Unspoken
    Unspoken Posts: 8 Forumite
    First Post
    Thomo278 said:
    You can also just use a pair of long nosed pliers!!🤷🏼‍♂️
    Well I would have but when I need some of my tools I can never find them. Nothing new. Happens to me often 🤦🏾‍♂️
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