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Amazon Refusing to Engage on Refund my Old Bank Returned

Wo0o0oW · 2024-04-10 16:18:15

Hi, A few months ago I returned an item under warranty to Amazon. However unfortunately the refund went to my old debit card from my 6-month closed NatWest account. Initially Amazon were helpful and provided the reference number (or ARN) of the transaction so NatWest could trace it. However NatWest told me that it would…

Comments

born_again Posts: 23,504 Forumite

11 April 2024 at 3:55PM

TBH, customers will never get through to these companies finance teams, as they will not be customer facing. Although front line customer service should be able to message them.

Life in the slow lane
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