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Amazon Refusing to Engage on Refund my Old Bank Returned

Wo0o0oW · 2024-04-10 16:18:15

Hi, A few months ago I returned an item under warranty to Amazon. However unfortunately the refund went to my old debit card from my 6-month closed NatWest account. Initially Amazon were helpful and provided the reference number (or ARN) of the transaction so NatWest could trace it. However NatWest told me that it would…

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born_again Posts: 20,493 Forumite

11 April 2024 at 3:55PM

TBH, customers will never get through to these companies finance teams, as they will not be customer facing. Although front line customer service should be able to message them.

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Amazon Refusing to Engage on Refund my Old Bank Returned

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