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Energy credit - over refunded
I have moved house so moved to a new energy provider. I requested a refund of my account credit, which I’ve received but it’s far higher than I expected.
My account said it was in credit by £600 but they have sent three refund payments totalling almost £1500.
I contacted them to query this but the responded to say this was the refund I requested, to which I asked them to confirm they’ve sent the correct amount and they said yes. I have saved the message as proof. My query is if they come back at a later date and say they got it wrong are they still entitled to getting the money back from me? I plan to move the additional money into savings so it would be there if so, but it would be rather useful to stay in savings!!
My account said it was in credit by £600 but they have sent three refund payments totalling almost £1500.
I contacted them to query this but the responded to say this was the refund I requested, to which I asked them to confirm they’ve sent the correct amount and they said yes. I have saved the message as proof. My query is if they come back at a later date and say they got it wrong are they still entitled to getting the money back from me? I plan to move the additional money into savings so it would be there if so, but it would be rather useful to stay in savings!!
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Comments
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What did you final bill say?Life in the slow lane0
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That we were in credit £600 and they’d pay it by end of Aprilborn_again said:What did you final bill say?0
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