We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Not so smart meters

I have had smart meters for 3-4 years and the logic of installing them was to save the energy companies  the cost of having someone to read them and/or relying on customer readings. Why then, do we still get someone from a third-party company coming to read the meters every 3 months? I contacted Octopus and they comfirmed the meters are providing them with the information they need. So, surely, if they didn't waste so much money they could revisit the thorny issue of standing charges?

Comments

  • Brie
    Brie Posts: 16,358 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    6+ years in our property and have never had anyone come to read our meters.  There have been smart meters here all that time but they only started working smartly about 3 years back.  So I'm wondering if there's something unusual about your energy use that they feel needs checking on.  
    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board:  https://lemonfool.co.uk/financecalculators/soa.php

    Check your state pension on: Check your State Pension forecast - GOV.UK

    "Never retract, never explain, never apologise; get things done and let them howl.”  Nellie McClung
    ⭐️🏅😇🏅🏅🏅
  • bob2302
    bob2302 Posts: 655 Forumite
    500 Posts Third Anniversary Name Dropper
    I haven't had one for 15 years or more, the last one just put a "we called, you were out, read it yourself" card through - didn't even knock.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Safety and revenue protection checks. But shouldn't be as often as quarterly.
    No free lunch, and no free laptop ;)
  • imeach
    imeach Posts: 182 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    In theory, the logic of having them is for you to save money, obviously by adjusting usage patterns. 
    I don't think anywhere has ever said that it will do away with meter readers, although smart meter fitters are known to tell customers that. 
    Third party meter reading companies will only call when suppliers ask them to, but there really is no pattern to when or how often suppliers send requests out.
    Obviously shouldn't be every 3 months on smart meters but regularly is. 

    You're not on the Priory Services Register are you?
    That might explain quarterly visits still
  • One thing the gas/power companies do not tell you is that if they do not reach their quota of installations they get fined by the goverment
  • Ectophile
    Ectophile Posts: 8,315 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    PCBrum said:
    I have had smart meters for 3-4 years and the logic of installing them was to save the energy companies  the cost of having someone to read them and/or relying on customer readings. Why then, do we still get someone from a third-party company coming to read the meters every 3 months? I contacted Octopus and they comfirmed the meters are providing them with the information they need. So, surely, if they didn't waste so much money they could revisit the thorny issue of standing charges?

    Maybe they haven't caught you bypassing the meters yet.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • booneruk
    booneruk Posts: 849 Forumite
    Seventh Anniversary 500 Posts Name Dropper
    PCBrum said:
    I have had smart meters for 3-4 years and the logic of installing them was to save the energy companies  the cost of having someone to read them and/or relying on customer readings.
    Was it? I don't remember that.

    I've lived 20 years in the same flat with my traditional meter (surprised it's still certified to be honest), and have only had one meter reader knock on my door in all that time.
  • EssexHebridean
    EssexHebridean Posts: 25,621 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    One thing the gas/power companies do not tell you is that if they do not reach their quota of installations they get fined by the goverment
    The energy companies themselves may not say it much, but it’s hardly news to anyone with even a vague finger on the pulse of current affairs, is it! 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
    Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
    £100k barrier broken 1/4/25
    Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
    SOA CALCULATOR (for DFW newbies): SOA Calculator
    she/her
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.5K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.6K Work, Benefits & Business
  • 603K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.