TSB BANK - Can they take money from someone with Dementia... as long as they send a letter annually

Linton

sheramber said:

Marcon said:

sheramber said:

Just after my husband died  my bank stopped and questioned payments I made for work I had done to my house.

 Despite being in my 70's I took exception to their perceived need to check how I was spending my money.

I don't want workmen asking when they will get their money because my bank chose to intervene and delay payment.

Fortunately, it seems to have stopped now.

So the bank activated its 'vulnerable client' system (not least because you were newly bereaved) and you 'took exception' to their attempts to ensure you weren't being scammed...

Poor old banks. They can't win.

I didn’t ask them to treat me as vulnerable. I had dealt with finances during my marriage and was quite capable of carrying on doing sio.

I was paying tradesmen for work already completed to my satisfaction.
I did not , nor do I, pay any money upfront. None of the workmen asked for any money upfront.

The invoices and payment details were handed to me personally by the  workmen but it took me over an hour of repeated same questions  for the bank to accept I was not being scanned. 

This was 18 months and 2 years  after my husband died. 

Yes, I did take exception to it.

Strangely, they did not question my expenditure during the first year after the death.  Seems  I only became vulnerable after 18 months. 

Or the rules changed in the meantime.